Robust Governance
Framework
We stand as a model of integrity and responsibility having our key focus areas: Corporate Governance, Ethics and Compliance, Protecting Data and Respecting Privacy, Integrating ESG Risk Management, Economic Disclosures.
We place a paramount emphasis on corporate governance, ensuring transparency, accountability, and responsible decision-making at every level. Ethics and compliance are woven into the fabric of our operations, guiding our commitment to ethical behaviour and adherence to regulatory standards. We take data protection and privacy seriously, respecting and safeguarding sensitive information. By integrating ESG risk management, we fortify our resilience in a rapidly evolving business environment, addressing environmental and social concerns while maintaining financial stability. Furthermore, Firstsource is dedicated to transparent economic disclosures, providing stakeholders with comprehensive insights into its financial performance and economic impact.
The Sustainable Development Goals (SDG) established by the United Nations are congruent with our philosophy of corporate governance.
In alignment with SDG 5 (gender equality), our board comprises 10% female independent directors, exemplifying gender diversity from leadership directly.
We ensure that our economic growth results in environmentally safe and socially beneficial work opportunities through SDG 8 (decent work and economic growth).
In accordance with SDG 9 (industry, innovation, and infrastructure), we believe that the greatest relevance lies in the combination of technological innovation and digitalization.
SDG 5
Gender Equality
SDG 8
Decent work and economic growth
SDG 9
Industry, innovation and infrastructure
To provide adequate oversight and accountability on ESG, we have expanded the purview of the Board level Risk Management Committee to include ESG responsibilities. The Committee provides direction and monitors Firstsource’s ESG strategy, plans and performance.
The Board level Risk Management Committee is supported by a Steering Committee comprising members from the Executive Leadership Team (ELT) and select senior business leaders from across functional domains, who are responsible for operationalizing the ESG strategy and monitoring progress on associated action plans and performance metrics.
Further, Working Groups, led by functional heads, focus on implementing specific initiatives and projects aligned with our ESG strategy and roadmap. The ESG Lead is the fulcrum that coordinates efforts and actions across functional teams and acts as a bridge to ensure seamless interconnection across our governance ecosystem.
About Firstsource
Board of Directors
The Board establishes governance architecture for Firstsource in consonance with the highest standards and has a responsibility to ensure that the actions and objectives of the Company are aligned to its growth. They are responsible for sculpting, maintaining and enhancing our overall system and ensuring non-discrimination of governance structures and reporting.
The Independent Board of Directors of Firstsource is unequivocal in its leadership management style. Our board’s adherence to the highest standards of ethics, transparency, and accountability can be traced back to the fact that the majority of its members are independent directors and non-executive directors.
50% of the Board comprises of Independent Directors​
10% of Independent Directors on the Board are women​
53.66% consist of Promoter Shareholding
ISO 27001 Certified for more than 50% of our offices
No contribution to political parties
No incidents and insider trading
No fines/penalties related to anti-competitive, information security or cyber security breaches
Corporate Governance
- Anti-Harassment & Non-Discrimination Policy – US
- Anti Slavery & Human Trafficking Statement
- Anti-Bribery and Gifts & Entertainment Policy
- Archival Policy
- Bank Secrecy Act and Anti Money Laundering Policy – US
- BCMS Policy
- Board Diversity –IN
- Bullying and Harassments Policy - UK
- Business conduct & Ethics Policy – UK
- Code of Conduct for Executive Directors and Senior Management –IN
- Code of Conduct for Non-Executive & Independent Directors –IN
- CSR Policy
- Diversity & Equal Opportunities Policy - UK
- Dividend Distribution Policy –IN
- ESG Policy
- Financial Crime Policy
- Gender Pay Report
- Global Anti-Fraud Policy
- Global Cyber Security Policy
- Global Data Privacy Policy
- Global Enterprise Risk Management Policy
- Global Ethics Policy
- Global Grievance Redressal Policy
- Global Human Rights Policy
- Global Inclusion & Diversity Policy
- Global Policy Administration & Facilities
- Global Policy Physical Security Safety
- Global Quality Health , Safety , Environment & Energy Management Policy
- Global Tax Strategy
- Global Waste Policy
- Global Whistle Blower Policy
- Incident management Policy
- Material Subsidiary Policy –IN
- Policy for determination of Materiality of Events or Information –IN
- Policy on familiarisation of Independent Directors –IN
- Prevention of Sexual Harassment – POSH -IN
- Prevention of Sexual Harassment – POSH - Philippines
- Process Docment - Grievance Redressal for Misleading Advertisement Delivery of Essential Services Restrictive UnfairTrade Pract –IN
- Related Party Transactions Policy –IN
- Remuneration Policy for Non-executive Directors –IN
- Supplier Code of Conduct
- Sustainable Supply Chain Policy
- Treating Customers Fairly Policies and Procedures
- Workplace Bullying Policy – US
