We stand as a model of integrity and responsibility having our key focus areas: Corporate Governance, Ethics and Compliance, Protecting Data and Respecting Privacy, Integrating ESG Risk Management, Economic Disclosures.
We place a paramount emphasis on corporate governance, ensuring transparency, accountability, and responsible decision-making at every level. Ethics and compliance are woven into the fabric of our operations, guiding our commitment to ethical behaviour and adherence to regulatory standards. We take data protection and privacy seriously, respecting and safeguarding sensitive information. By integrating ESG risk management, we fortify our resilience in a rapidly evolving business environment, addressing environmental and social concerns while maintaining financial stability. Furthermore, Firstsource is dedicated to transparent economic disclosures, providing stakeholders with comprehensive insights into its financial performance and economic impact.
The Sustainable Development Goals (SDG) established by the United Nations are congruent with our philosophy of corporate governance.
In alignment with SDG 5 (gender equality), our board comprises 10% female independent directors, exemplifying gender diversity from leadership directly.
We ensure that our economic growth results in environmentally safe and socially beneficial work opportunities through SDG 8 (decent work and economic growth).
In accordance with SDG 9 (industry, innovation, and infrastructure), we believe that the greatest relevance lies in the combination of technological innovation and digitalization.
To provide adequate oversight and accountability on ESG, we have expanded the purview of the Board level Risk Management Committee to include ESG responsibilities. The Committee provides direction and monitors Firstsource’s ESG strategy, plans and performance.
The Board level Risk Management Committee is supported by a Steering Committee comprising members from the Executive Leadership Team (ELT) and select senior business leaders from across functional domains, who are responsible for operationalizing the ESG strategy and monitoring progress on associated action plans and performance metrics.
Further, Working Groups, led by functional heads, focus on implementing specific initiatives and projects aligned with our ESG strategy and roadmap. The ESG Lead is the fulcrum that coordinates efforts and actions across functional teams and acts as a bridge to ensure seamless interconnection across our governance ecosystem.
Board of Directors
The Board establishes governance architecture for Firstsource in consonance with the highest standards and has a responsibility to ensure that the actions and objectives of the Company are aligned to its growth. They are responsible for sculpting, maintaining and enhancing our overall system and ensuring non-discrimination of governance structures and reporting.
The Independent Board of Directors of Firstsource is unequivocal in its leadership management style. Our board’s adherence to the highest standards of ethics, transparency, and accountability can be traced back to the fact that the majority of its members are independent directors and non-executive directors.