RP Sanjiv Goenka Group

Strong governance is fundamental to our ESG approach

Robust Governance

We stand as a model of integrity and responsibility having our key focus areas: Corporate Governance, Ethics and Compliance, Protecting Data and Respecting Privacy, Integrating ESG Risk Management, Economic Disclosures.

We place a paramount emphasis on corporate governance, ensuring transparency, accountability, and responsible decision-making at every level. Ethics and compliance are woven into the fabric of our operations, guiding our commitment to ethical behaviour and adherence to regulatory standards. We take data protection and privacy seriously, respecting and safeguarding sensitive information. By integrating ESG risk management, we fortify our resilience in a rapidly evolving business environment, addressing environmental and social concerns while maintaining financial stability. Furthermore, Firstsource is dedicated to transparent economic disclosures, providing stakeholders with comprehensive insights into its financial performance and economic impact.

The Sustainable Development Goals (SDG) established by the United Nations are congruent with our philosophy of corporate governance.

In alignment with SDG 5 (gender equality), our board comprises 10% female independent directors, exemplifying gender diversity from leadership directly.

We ensure that our economic growth results in environmentally safe and socially beneficial work opportunities through SDG 8 (decent work and economic growth).

In accordance with SDG 9 (industry, innovation, and infrastructure), we believe that the greatest relevance lies in the combination of technological innovation and digitalization.

Gender equality


Gender Equality

economic growth


Decent work and economic growth

industry innovation


Industry, innovation and infrastructure

To provide adequate oversight and accountability on ESG, we have expanded the purview of the Board level Risk Management Committee to include ESG responsibilities. The Committee provides direction and monitors Firstsource’s ESG strategy, plans and performance.

The Board level Risk Management Committee is supported by a Steering Committee comprising members from the Executive Leadership Team (ELT) and select senior business leaders from across functional domains, who are responsible for operationalizing the ESG strategy and monitoring progress on associated action plans and performance metrics.

Governance Structure

Further, Working Groups, led by functional heads, focus on implementing specific initiatives and projects aligned with our ESG strategy and roadmap. The ESG Lead is the fulcrum that coordinates efforts and actions across functional teams and acts as a bridge to ensure seamless interconnection across our governance ecosystem.

About Firstsource
Board of Directors

The Board establishes governance architecture for Firstsource in consonance with the highest standards and has a responsibility to ensure that the actions and objectives of the Company are aligned to its growth. They are responsible for sculpting, maintaining and enhancing our overall system and ensuring non-discrimination of governance structures and reporting.

The Independent Board of Directors of Firstsource is unequivocal in its leadership management style. Our board’s adherence to the highest standards of ethics, transparency, and accountability can be traced back to the fact that the majority of its members are independent directors and non-executive directors.

50%     of the Board comprises of Independent Directors​

10%   of Independent Directors on the Board are women​

53.66%     consist of Promoter Shareholding

ISO 27001 Certified for more than 50% of our offices

No contribution   to political parties

No incidents   and insider trading

No fines/penalties related to anti-competitive, information security or cyber security breaches

Corporate Governance

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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