RP Sanjiv Goenka Group

Smooth Invoice Finance Operations

Invoice factoring and discounting made easy

Do more with less in invoice finance

Invoice finance operations have been neglected for too long. Now lenders need to improve user experience, combat increasing financial crime, meet new compliance requirements and drive profitable growth – while relying on manual processes and disjointed IT systems. This is less than optimal for lenders and their clients.

We help invoice finance businesses do more with less. By combining industry knowledge and latest tech solutions we remove process frictions and deliver smooth, cost-effective operations without disrupting your IT.

Full spectrum of solutions

Firstsource has been solving the trickiest invoice factoring and discounting challenges since 2015. Lenders looking to streamline their operating model, optimise processes or gain efficiencies with automation can find the right solution at Firstsource.

Operational Consultancy

Business growth has an ugly side – IT and process amalgamations result in suboptimal operating models.

We help lenders create new operating models. By applying our expertise to scrutinize every element of people, processes, and technology, we deliver fit-for-purpose target operating models that drive efficiency, standardisation and reduction in risks.

Process Reengineering

Disparate systems and clunky processes are painful for your people and your clients. They also increase the risk of fraud and errors slipping through.

We optimise invoice finance processes by identifying inefficiencies, resource drains, risks and opportunities. Our workflow and case management solutions are then applied to streamline operations for sustained growth.

Intelligent Automation

How can you do more with less when your most valuable resources – your people – are bogged down with manual, repetitive, low-value tasks?

Firstsource Intelligent Automation solutions are designed to seamlessly tackle cumbersome tasks such as extracting, keying and verifying data. So, your people can focus on value adding activities.

Outcomes our solutions deliver

Intelligent Automation for invoice finance

Intelligent Automation helps ambitious lenders to achieve notable outcomes.

Reduce time-to-cash through automated debtor onboarding

Reduced Impairments through automated risk management

Win more business with faster risk assessments

Reduce Opex with 15% -35%

Improve NPS through faster enquiry resolution

Increase accuracy with automated cash reconciliations

Results we’ve delivered across invoice finance operations


annual risk exposure reduction


reduction in cost-to-serve

3 days

for monthly risk analysis (down from 20)


reduction in complaints reduction over 5 years

A better invoice finance lifecycle
How to use Intelligent Automation to accelerate invoice finance

Explore insights

£130M reduction in risk exposure at UK bank’s invoice finance division

5 better ways to spot invoice finance fraud

Why growth hurts invoice finance businesses and how Intelligent Automation can help

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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