RP Sanjiv Goenka Group

Banking & Financial Services ​

Digital Debt Collections Services for BFS

Digital debt collections driven by a customer centric approach

Tailor your collections approach based on your customers’ situation using digital technologies such as RPA, AI and ML. Our technology-based debt recovery solutions for BFS marry an empathetic collections approach with industry proven-best practices to drive value across the debt collections lifecycle – pre-delinquency, information management, early and late-stage collections. We lean into our experience in partnering with large banks to ensure security, compliance and process excellence, while our startup-like culture imbues agility and scalability into our engagements.

Outcomes delivered

3% - 4%

lower cost to collect rates

2X to 4X

increase in resolution and recovery rates

Improved customer engagement, experience and satisfaction

Pre-audited and change-ready compliance

Stay ahead with Firstsource: A pioneer in digital debt collections for BFS

Global top 25 collections company

More than 2 decades of experience

Over 1600 collections professionals

Scalable and flexible delivery model

Customized on-shore, off-shore and digital staffing options

Trusted collections partners to Fortune 500 and FTSE 100 companies

Firstsource Solutions announces Sohit Brahmawar as President & Chief Operating Officer

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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