RP Sanjiv Goenka Group

Trust & Safety Services

Keep your users safe and your platform secure​

Expert advice and effective content moderation solutions

By blending the very best talent and technology, we’ll help you mitigate risk, simplify compliance, streamline Trust and Safety operations, and build brand trust.

No-compromise security. At scale


Firstsource experts have led Trust & Safety teams across the globe. They know what it takes to define policies and optimize playbooks. And they’ll hit the ground running, strengthening your detection and prevention practices across all web formats.

Steeped in local linguistic and cultural understanding, our global team of moderators work alongside state-of-the-art technologies to boost accuracy, remove bias, and enforce your safety protocols. Our inspirational wellness program ensures that the people keeping you safe are happy, healthy, and proactive.

Technology in Trust and Safety

Our industry-leading approach to workflow automation and advanced tooling ensures that misinformation or potentially malicious content is detected and addressed in real-time.  And our predictive analytics enable us to spot trends and get ahead of potential breaches before they happen.

We’ll refine and train your ML classifier models so you get more value and quality decisions from investments in automation


Operational architecture in Trust and Safety

Our blend of human and technological expertise brings new rigor to your Trust and Safety operations. You can be confident of outstanding outcomes that tick all your global compliance boxes.

Robust quality tracking creates a feedback loop that ensures consistent efficiency gains. We consistently exceed SLAs and deliver cost savings of between 15-25%. What’s more, you only pay for results.

Our rigorous content monitoring process

Consultative review to identify gaps in policies and queue structures
Optimize workflows to reduce manual work
Rapid enforcement of rules & regulations and compliance. A constant feedback loop ensures quality
Using data, insights, and ML to further optimize workflows. Adopting further automation and new tooling as required
Consultative review to identify gaps in policies and queue structures
Optimize workflows to reduce manual work
Rapid enforcement of rules & regulations and compliance. A constant feedback loop ensures quality
Using data, insights, and ML to further optimize workflows. Adopting further automation and new tooling as required

Comprehensive online protection

End-to-end Trust and Safety solutions that span all use cases and industries:

Why Firstsource?

A Trusted partner for online security

Turn your approach to Trust & Safety into a competitive advantage with Firstsource:

Political commission raises content quality scores to 98%

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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