Meet your customers where they are

As a bank, a healthcare provider, a mortgage servicer or a media company, enabling your customers to seamlessly navigate channels and engage with your brand is key to differentiation.

i-Leverage, our proprietary tool, comprises a CRM Platform and a Digital Self-Service portal. The CRM platform combines multiple Digital channels such as Voice, Email, Web Chat, Text, Self-Service, Conversational AI Bots, and Case Management with an Intelligent Unified Desktop for Agents. With Artificial Intelligence (AI) and Machine Learning (ML) at its core, it provides predictive and analytical capabilities for intelligent customer servicing and customer engagement across channels.

The platform integrates with enterprise legacy applications, different front-end and back-end systems, telephony, email and SMS gateways and other third-party services through use of APIs.

Using our Digital Self-Service Portal, your customers can manage their accounts, make payments and raise disputes/concerns, ensuring complete control and convenience. The mobile-first portal uses Natural Language Processing (NLP), knowledge management and intelligent chatbots, to deliver a contextual experience based on customer history and case information.