Firstsource Group USA, Inc. Privacy Notice for California Residents

Firstsource Group USA, Inc. and its direct and indirect subsidiaries (“we,” “our,” or “Firstsource”) respect your privacy and are committed to providing a transparent notice of our Privacy Notice and Disclosure for California Residents. This Privacy Notice and Disclosure for California Residents applies solely to those who reside in the State of California (“consumers” or “you”).

This Privacy Notice for California Residents supplements the information contained in our privacy policy and applies solely to all visitors, users, and others who reside in the State of California (”consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.
Effective Date: January 01, 2020

Last Review Date: July 22, 2021

Your Right to Know:

You have the right to request that the Company disclose what personal information it collects, uses, discloses, and sells. You can do this through a verified consumer request. That process is described below.
We collect personal information, which means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). The following table includes disclosures of the personal information we collect from consumers and have used in the past 12 months, followed by an explanation of the purposes for which it is collected and used, the categories of sources from which it was collected and categories of third parties with whom we share the personal information.
Category
Examples
Collected
Used in the past 12 months
A.Identifiers
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
Yes
Yes
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
A name, signature, Social Security number, , address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
Yes
Yes
C. Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), veteran or military status.
Yes
Yes
D. Commercial information.
Records of personal property or considered.
Yes
Yes
E. Biometric information.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
No
No
F. Internet or other similar network activity.
Cookies, browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
Yes
Yes
G. Geolocation data
Physical location or movements.
No
No
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
No
No
I. Professional or employment-related information.
Current or past job history.
Yes
Yes
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
No
No
K. Inferences drawn from other personal information.
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Yes
Yes

Use of Personal Information:

We may use or disclose the personal information we collect for one or more of the following business purposes:

Please note that Personal Information does not include:

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without your consent.

How We Obtain Information:

We obtain the categories of information listed above from the following categories of sources:

Personal Information Disclosed for Business Purposes:

We may disclose consumers’ personal information to third-parties to perform the following activities

Right to Access:

Consumers have the right to request access to personal information. We have two (2) methods for submitting requests.  Consumers can make this request for free, twice per year.  Requests shall be sent to firstsourceccpa@na.firstsource.com or by calling 1-800-736-2107 ext 53107.
Upon receiving an access request, we will confirm receipt of the request from the consumer within ten (10) days of the request.  We will provide the necessary information in a portable and easily accessible format, as requested by the consumer in a format feasible to us, within 45 days of the request.  We will respond based on the personal information collected over the previous twelve (12) months.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

At the request of a consumer, we will include:

Please note that, in responding to your request, we are not permitted to disclose or provide you with your Social Security Number, Driver’s License Number, or other government issued identification number, financial account number, any health insurance or medical identification number, an account password, or security questions and answers.

Right to Deletion:

The consumer has a right to request the deletion of personal information that we hold on the consumer.  This right does not apply where Firstsource or its service provider(s) needs to retain the personal information in order to do any of the following:

Non-Discrimination:

Firstsource will not discriminate against any consumer for having exercised their rights under the CCPA. In particular, Firstsource will not:

Selling Consumer Information:

We do not sell consumer information and have not sold consumer information in the past twelve (12) months.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact for More Information:

If you have any questions or comments about this notice, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Phone: 1-800-736-2107 ext 53107

Website: https://www.firstsource.com/contact/

Email: firstsourceccpa@na.firstsource.com

Postal Address:

Firstsource
Attn: Privacy Officer
10400 Linn Station Rd, Suite 100
Louisville, KY 40223

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