RP Sanjiv Goenka Group

Firstsource to Create 200 New Jobs in The North East

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Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services, is creating up to 200 new jobs in the North East.

The roles will be split between their Fountain Court site in Middlesbrough and a second location in Sunderland.

The new jobs are as a result of the firm winning new work with a global telecommunications provider and a high-profile UK bank.

The roles include sales advisors for the telecoms company and customer service advisors for the banking client, providing online customer support with tools such as web chat and dealing with inbound and outbound telephone calls.

Firstsource Solutions HR officer Niki Barker said: “Firstsource is delighted to be able to continue to bring new employment to the area at the same time as boosting the level of service we are able to provide to some of Britain’s best known companies. This follows on from a recent recruitment drive for around 40 jobs we held in Middlesbrough last December, where a whole new team is being created.

“This is a great opportunity to work for a multi-national organisation committed to providing excellent benefits, staff engagement, training and development and there could also be opportunities to move within the business.

“For the roles we are recruiting, while it is desirable to have contact sales centre experience, it is not essential, so they can appeal to people with a broad range of ages and skillsets. There is also attractive on-target earnings, a good bonus structure and benefits package available.”

A series of recruitment open days will be held over four weeks, the first being on Wednesday March 18, from 9am-7pm at the Sunderland Marriott Hotel, then at dates over the next two weeks, finally at Fountain Court on Grange Road, near mima, Middlesbrough, for the final two weeks.  Potential candidates can also submit a CV here or by emailing middlesbroughhr@firstsource.com

About Firstsource Solutions:

Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a leading global provider of customized Business Process Management (BPM) services to the Healthcare Telecom & Media and Banking & Financial Services industries. The company’s clients include Fortune 500, FTSE 100 & Nifty 50 companies. Firstsource has a “rightshore” delivery model with operations in India, Philippines, Sri Lanka, UK and U.S. www.firstsource.com

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