Firstsource Solutions, the UK’s customer experience expert, has won gold at the UK Customer Experience Awards, for: Best Employee Engagement – Programme, and bronze for Transforming the Customer Experience (in partnership with our client – the largest retail bank and mortgage lender in the UK.).Now in their ninth year, the UK Customer Experience Awards celebrate and showcase the best in customer experience across a variety of sectors. Attendants from as many as 200 different companies joined the ceremony at Wembley Stadium in London, on the 11th October 2018.
The wins celebrate and highlight the consistently exceptional customer service delivered by Firstsource, in partnership with our client, the largest retail bank and mortgage lender in the UK, as well as the ongoing success of Firstsource’s employee engagement programme. This is the fourth year in a row that Firstsource has been recognised at the awards, following last year’s wins for Firstsource’s Kath Chivers for CX Professional of the Year and in the Large Contact Centre category for the Cardiff Centre.
Commenting on the awards, Rajesh Subramaniam, MD and CEO at Firstsource Solutions, said: “The awards are fantastic news and testament to the dedication and hard work of our team. As a strategic partner for our clients we believe in helping our customers stay ahead of the curve, and giving our employees the best tools and support to do that, so we’re delighted that this has been recognised at this year’s UK Customer Experience Awards.”