RP Sanjiv Goenka Group

Firstsource positioned as a Leader in NelsonHall’s NEAT Mortgage and Loan Services 2020 report

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Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of customised Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has been positioned as a ‘Leader’ in NelsonHall’s NEAT Evaluation – both for ‘Overall Mortgage & Loan Services’ as well as ‘Support for New Digital Business Models’.Firstsource’s positioning as a ‘Leader’ is reflective of the company’s focus on driving digital transformation for its clients across the mortgage value chain, enhancing efficiencies, improving agility and accelerating cycle times. Firstsource’s strengths cited in the report include:

  • Broad client base in the U.S. with varied requirements.
  • Long term experience with largest U.K. lender across multiple lending products.
  • Post-closing BPaaS offering for top tier and mid-tier lenders in the U.S.
  • Large library of standard, indexed documents that are available for rapid use.

Vipul Khanna, MD and Chief Executive Officer of Firstsource Solutions said, “Clients value our ability to service across the mortgage origination and servicing value chain, underpinned by deep domain expertise and productized solutions.  Firstsource’s leadership position validates our Digital First, Digital Now approach to solve complex challenges for the mortgage industry with an agile operating model synthesizing human expertise and technology.”

Andy Efstathiou, Research Director, Banking Operations and Transformation, NelsonHall commented, “Firstsource has developed and deployed a strong set of lending BPS capabilities, including its post-closing BPaaS offering. It is also rapidly growing its onshore delivery presence in its major geographies to enhance in-market support for clients.”

According to NelsonHall’s Mortgage & Loan Services NEAT Evaluation, vendors who have the ability to ‘deliver immediate benefit’ as well as ‘meet future client requirements’ are categorized as leaders. The report enables strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in professional services, hosted/SaaS delivery, and support for new digital business models.

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, primary research, and is widely respected for the quality, depth and insight of its analysis.

About Firstsource

Firstsource Solutions Limited, a RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), is a leading global provider of customized Business Process Management (BPM) services to the Healthcare, Telecom & Media and Banking & Financial Services industries. The company’s clients include Fortune 500 and FTSE 100 companies. Firstsource has a ‘Right-shore’ delivery model with operations in the US, the UK, India and the Philippines. (www.firstsource.com)

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