RP Sanjiv Goenka Group

Collect more. Reduce costs.

Supercharging the collections experience for Utilities

Keep the lights on for your customers make smarter decisions, improve recovery

Utility shut-off moratoriums due to Covid-19 have resulted in customers accruing $40B in debt. If ever there was a time for a more flexible and empathetic approach to debt collection, now is it.

Give your customers an experience that’s rooted in compassion and kindness while improving your liquidation rates and lowering the cost-to-collect.

No matter the size of your business, Firstsource’s Receivables Management solution helps you deepen customer engagement and collect better. Leverage AI- and Machine Learning-led omnichannel engagement customized to individual financial needs to boost customer experience and recovery.

A next-gen digital collections model that optimizes operations

Omnichannel engagement
Create channel freedom across email, chat, text and inbound voices to let your customer choose their preferred mode of engagement.
Mobile self-serve platform
Equip customers to design their own payment plans using self-serve and give them a sense of being in control.
Regulatory Compliance
Keep pace with evolving mandates and ensure safe and sound operations with your processes being fully compliant.
Quick deployment
Customize the solution to fit your needs and deploy it in just four to six weeks to improve outcomes in your CX operations rapidly.

Higher returns. Lower cost to collect. Increased satisfaction.

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Driven by 25 years of collections experience. Powered by next-gen technologies to help you recover better.

$4M in
annual inventory

20+ years’ experience in debt recovery
1000+ collections professionals
$297M+ active inventory per month

1.2M+ customer
interactions

How can we help?

Let’s chat about what we’ve done and what we can do for you.

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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