RP Sanjiv Goenka Group

Firstsource positioned a Leader in

Everest Group’s PEAK Matrix for Healthcare Payer Operations Assessment 2022

Unlock value with technology shifts in digital collections

The 2022 Everest Health Payer Operations PEAK Matrix Assessment focuses on how Payers can capitalize on the recent uptick in demand for certain services such as telehealth and meet increased expectations for holistic member experience. The report highlights the service provider capabilities needed to ensure frictionless, time-bound, and error-free delivery of complex processes.

Download a complimentary version to understand how partnering with a best-of-breed service provider can help your organization:

  • Drive digital transformation using technologies like AI, ML, analytics and cloud to increase efficiencies while making care more affordable and accessible.
  • Leverage virtual care platforms and solutions to cater to the growing demand for telehealth and behavioral health services.
  • Gather insights through clinical and administrative data to holistically understand the target population and drive population health in a value-based care setting.

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Marketing Permission

“With a strategic focus on a digital-first approach, Firstsource has been actively investing in developing future-ready offerings based on process mining, AI-enabled platforms, and advanced automation services. Its large set of proprietary solutions complemented by a strong third-party network, including Automation Anywhere, AWS, UiPath etc., and a consulting-led approach has placed it as one of the Leaders on Everest Group’s Healthcare Payer Operations PEAK Matrix® Assessment 2022.”

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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