RP Sanjiv Goenka Group

Grow your collections,
Engage with customers at scale

Step into the world of smart, flexible and empathetic collections with Firstsource's Digital Debt Collection solutions and reduce cost of collection up to 80%

Schedule a free demo

Get a guided demo on how Firstsource’s Digital Debt Collection Solution can improve your recovery, reduce cost-to-collect and improve compliance.

Top 3 benefits of choosing
Firstsource's Digital Debt Collection


Customer Engagement vs. Call to Collect


Cash collected per account


Reduction in cost to collect

Schedule a free demo

Get a guided demo on how Firstsource’s Digital Debt Collection Solution can improve your recovery, reduce cost-to-collect and improve compliance.

3 Reasons to get started today with
Digital Debt Recovery Solution


> Data driven strategies to drive strategic payment options for superior liquidation

> Automated customer contact workflow systems for improved returns

> Performance outcome tools to exceed collection target results


> Personalize the channel and payment arrangements

> Drive contextual and intelligent interactions through analytics

> Frictionless access to intuitive self-service options


> End to end compliance system integrating risk analysis, preventive and detective controls

> Reduced complaints and lower changed circumstances handling

> Minimal error with automated processes

4 Key components to the
Digital Debt Recovery Solution

Client-branded website

An intuitive and user-friendly interface makes it easier for customers to access multiple payment plans depending on their age, balance and propensity to pay.

Digital engagement

Proactive email/messaging strategies depending on the balance, customer’s age and credit score, as well as reactive strategies based on customer actions on the website.

Assistance on demand

Voice and email based assistance to handle inquiries, resolve disputes and offer customized payment plans as part of your outsourced debt recovery services.

Client branded website

Once you outsource debt collection services – all web content and customer communication are reviewed and approved by our legal and compliance experts with reporting insights.

Rest easy with
Firstsource's expertise

Trusted partner

Global top 20 collections agency and leading digital debt collection company delivering value since 1971

Vertical markets

Financial services, Telecom, Automotive & Healthcare with end to end lifecycle management

Future ready

Future-prrofing legal compliance by consistently adapting with technologies at scale

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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