Firstsource delivers the right customer touch at the right time
Your customers enjoy an anytime, anywhere relationship with you. That doesn’t need to end if they’re having a hard time paying. A personalized digital debt collection experience can keep that relationship going. And get your debt paid fast. Sounds good? Let’s go!
Digital Debt Collection services | Supercharging the collections experience
Here’s how our platform protects customer relationships and your business
Individual customer profiles
Machine learning classifies your customers by account types, risk, and pay history
7000+
segments Classified
No cookie cutter messages
Your customers receive personal communications mapped to their situation, preferred language, and account status.
200+
e-mail and SMS templates
Omni-channel, self-serve interactions
IA and analytics are the backbone of unintrusive outreach through SMS, e-mail, and chat. They’re also behind our frictionless ways for customers to set up payment plans.
92%
of customers self-serve and make payments
Transparent reporting
Take action with realtime business intelligence that provides transparent customer insights.
CX Improvement
through transaction level reporting
Compliance and risk management
We have you covered with risk analysis, preventive and detective controls, and audit oversight.
85%
reduction in customer complaints
All the resources to make your debt collections work for you
Early-stage debt collections can be more difficult to collect. We help get your customer back on track by letting them choose a payment plan that’s right for them. And you.
Pre-charge off Collections
For your customers, it’s personal. Our fully licensed, audit ready business approach from primary Post Charge-off to the Statute of Limitations for debt collections get results fast.
