RP Sanjiv Goenka Group

Intelligent Automation for Born Digitals

Move beyond short-term wins. ​

Put Intelligent Automation to work at the core of your business

Drive long term performance

As a born digital, your company thrives on innovation and creativity. With the rest of the world rapidly catching up with you, it’s time to shift your focus beyond innovation – to your operating model and its technological underpinnings – to sustain competitive advantage.
Our Intelligent Automation (IA) offering embeds intelligence, agility and flexibility into business processes and marries it with human expertise to sharpen focus on value creation. Our customizable, Advisory, Enablement and Managed Services guarantee the ability to scale automation benefits enterprise-wide, maximizing ROI while minimizing risks.

Reimagining business processes with end-to-end
Intelligent Automation

Human

+

Process

+

Technology

=

Digital workforce

Continous Improvement

Optimised Processes

Digitized Inputs

Automated Processes

Business Intelligence

Reimagining business processes with end-to-end
Intelligent Automation

Human

+

Process

+

Technology

=

Digital workforce

Continous Improvement

Optimised Processes

Digitized Inputs

Automated Processes

Business Intelligence

Outcomes delivered

70%-95%
faster cycle times

70%
productivity gains through FTE reduction

New operations center set up in less than
6 months

£3.5 million
worth financial risk reduction

NPS 13 points
higher

Stay ahead with Firstsource

Industry-leading partnerships with automation leaders such as UiPath, Blue Prism and Automation Anywhere, coupled with certified automation professionals

Positioned Leader in 2020 NelsonHall’s NEAT Evaluation for Overall Mortgage & Loan Services and Support for New Digital Business Models

Dedicated Center of Excellence with design guidelines and reusable frameworks and accelerators

Mature automation practice backed by deep domain expertise and over 175 automation professionals

Deployed over 500 bots across multiple technology platforms for global clients

Unleash the power of digital: Explore our offerings

  • Holistic Automation Assessment
  • Target Operating Model Design
  • Outcome Management Office
  • Continuous Improvement Framework
  • Fragmented Process Automation
  • Process Discovery and Mining
  • Automation Design and Implementation
  • Automation Tool Selection and
  • Licenses
  • Automation
  • Infrastructure Setup Support Services
  • Automation COE Setup Services
  • Automation Factory Services
  • Automation Tool Licenses
  • Digital Intake and Mailroom Services – Invoice templates / POs
  • Digital Customer Support Services
  • Automation Run Support
  • Onshore and Offshore Business Exception
  • Handling Services
  • Citizen Development- Democratize automation

Explore insights

Rebooting Purchase Requisition and Order Processing: A Guide to Intelligent Automation
3 Steps to Enhance Invoice Processing Efficiency through Intelligent Automation
Support users adopting new wearable products

Rebooting purchase requisition and order processing: A guide to Intelligent Automation

3 steps to enhance invoice processing efficiency through Intelligent Automation

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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