Intelligent Automation for Born Digitals

Move beyond short-term wins. ​

Put Intelligent Automation to work at the core of your business

Drive long term performance

As a born digital, your company thrives on innovation and creativity. With the rest of the world rapidly catching up with you, it’s time to shift your focus beyond innovation – to your operating model and its technological underpinnings – to sustain competitive advantage.
Our Intelligent Automation (IA) offering embeds intelligence, agility and flexibility into business processes and marries it with human expertise to sharpen focus on value creation. Our customizable, Advisory, Enablement and Managed Services guarantee the ability to scale automation benefits enterprise-wide, maximizing ROI while minimizing risks.

Reimagining business processes with end-to-end
Intelligent Automation

Human

+

Process

+

Technology

=

Digital workforce

Continous Improvement

Optimised Processes

Digitized Inputs

Automated Processes

Business Intelligence

Reimagining business processes with end-to-end
Intelligent Automation

Human

+

Process

+

Technology

=

Digital workforce

Continous Improvement

Optimised Processes

Digitized Inputs

Automated Processes

Business Intelligence

Outcomes delivered

70%-95%
faster cycle times

70%
productivity gains through FTE reduction

New operations center set up in less than
6 months

£3.5 million
worth financial risk reduction

NPS 13 points
higher

Stay ahead with Firstsource

Industry-leading partnerships with automation leaders such as UiPath, Blue Prism and Automation Anywhere, coupled with certified automation professionals

Positioned Leader in 2020 NelsonHall’s NEAT Evaluation for Overall Mortgage & Loan Services and Support for New Digital Business Models

Dedicated Center of Excellence with design guidelines and reusable frameworks and accelerators

Mature automation practice backed by deep domain expertise and over 175 automation professionals

Deployed over 500 bots across multiple technology platforms for global clients

Unleash the power of digital: Explore our offerings

  • Holistic Automation Assessment
  • Target Operating Model Design
  • Outcome Management Office
  • Continuous Improvement Framework
  • Fragmented Process Automation
  • Process Discovery and Mining
  • Automation Design and Implementation
  • Automation Tool Selection and
  • Licenses
  • Automation
  • Infrastructure Setup Support Services
  • Automation COE Setup Services
  • Automation Factory Services
  • Automation Tool Licenses
  • Digital Intake and Mailroom Services – Invoice templates / POs
  • Digital Customer Support Services
  • Automation Run Support
  • Onshore and Offshore Business Exception
  • Handling Services
  • Citizen Development- Democratize automation

Explore insights

Rebooting Purchase Requisition and Order Processing: A Guide to Intelligent Automation
3 Steps to Enhance Invoice Processing Efficiency through Intelligent Automation
Support users adopting new wearable products

Rebooting Purchase Requisition and Order Processing: A Guide to Intelligent Automation

3 Steps to Enhance Invoice Processing Efficiency through Intelligent Automation

Talk to us

We’d love to hear about your current business needs and where you’re headed.