The way Operating Partners facilitate on-the-ground value creation has transformed tremendously over the course of 2020 in response to the pressures of the pandemic.
Our Educational Technology Services backed by analytics, AI and machine learning focusses on hyper personalized engagement over the lifetime of the learner.
The whole-student story
We go beyond study and class time. We focus on the moments of choice, engagement and success. All of the points in the learning journey that go unrecognized but have incredible impact on the entire learner experience.
As a born digital, your company thrives on innovation and creativity. With the rest of the world rapidly catching up with you, it’s time to shift your focus beyond innovation – to your operating model and its technological underpinnings – to sustain competitive advantage.
Our Intelligent Automation (IA) offering embeds intelligence, agility and flexibility into business processes and marries it with human expertise to sharpen focus on value creation. Our customizable, Advisory, Enablement and Managed Services guarantee the ability to scale automation benefits enterprise-wide, maximizing ROI while minimizing risks.
Reimagining business processes with end-to-end Intelligent Automation
Human
+
Process
+
Technology
=
Digital workforce
Process Re - engineering
Lean Six Sigma
Design Thinking
Use AI, Advanced Extraction Capabilities, NLP For Digitalization
RPA for rule based processing
AI/ML based Decision Making involving judgement activities
Advanced Analytics for insights and action
Continous Improvement
Optimised Processes
Digitized Inputs
Automated Processes
Business Intelligence
Reimagining business processes with end-to-end Intelligent Automation
Human
+
Process
+
Technology
=
Digital workforce
Process Re - engineering
Lean Six Sigma
Design Thinking
Use AI, Advanced Extraction Capabilities, NLP For Digitalization
RPA for rule based processing
AI/ML based Decision Making involving judgement activities
Advanced Analytics for insights and action
Continous Improvement
Optimised Processes
Digitized Inputs
Automated Processes
Business Intelligence
Outcomes delivered
70%-95% faster cycle times
70% productivity gains through FTE reduction
New operations center set up in less than 6 months
£3.5 million
worth financial risk reduction
NPS 13 points higher
Stay ahead with Firstsource
Industry-leading partnerships with automation leaders such as UiPath, Blue Prism and Automation Anywhere, coupled with certified automation professionals
Positioned Leader in 2020 NelsonHall’s NEAT Evaluation for Overall Mortgage & Loan Services and Support for New Digital Business Models
Dedicated Center of Excellence with design guidelines and reusable frameworks and accelerators
Mature automation practice backed by deep domain expertise and over 175 automation professionals
