Digital debt collections driven by a customer centric approach
Tailor your collections approach based on your customers’ situation using digital technologies such as RPA, AI and ML. Our technology-based debt recovery solutions for BFS marry an empathetic collections approach with industry proven-best practices to drive value across the debt collections lifecycle – pre-delinquency, information management, early and late-stage collections. We lean into our experience in partnering with large banks to ensure security, compliance and process excellence, while our startup-like culture imbues agility and scalability into our engagements.
Outcomes delivered
3% - 4%
lower cost to collect rates2X to 4X
increase in resolution and recovery ratesImproved
customer engagement, experience and satisfactionPre-audited
and change-ready complianceStay ahead with Firstsource: A pioneer in digital debt collections for BFS
Global top 25 collections company
More than 2 decades of experience
Over 1600 collections professionals
Scalable and flexible delivery model
Customized on-shore, off-shore and digital staffing options