Supporting volatile demand or seasonal peaks in the new normal demands seamless agility and scalability. Our Distributed Operating Model merges an in-contact-center approach with the work-at-home (WAH) model for exceptional customer experience outcomes. It allows you to deploy skilled associates at short notice along with the right technologies and data security standards, ensuring rigorous information security.
All technology is designed and configured to meet your security requirements.
All data stored is on the cloud and devices locked.
WAH employees connect to the server via VPN.
Every employee is subjected to a WAH Risk Assessment completed at their place of work.
Detailed Technical Design Documents are produced prior to technology deployments.
Stay ahead with Firstsource
Recruit better talent across geographies
Ramp up and down easily
Ensure business continuity
Minimize physical footprint and go green
Improve productivity & retention
Boost customer satisfaction and loyalty
UK-based media and broadcasting company boosts associate performance with work-at-home model