Digital Health
Risk Assessment
Improve efficiency and reduce costs by capturing member
health data faster
Accelerate member health data
capture for improved efficiency
and cost savings
Today’s industry pressures demand that payers quickly gather information about their members’ health conditions to manage risk, control costs and deliver better outcomes. But conducting health risk assessments (HRA) with tedious paper-based or phone surveys too often results in high member friction and low completion rates. Unassessed member risk translates into higher health costs. Improve member engagement, reduce process turnaround time and quickly collect the data you need to assess member health risks with our digital, multichannel HRA services from Firstsource.
Empower members with convenient digital communication and a seamless experience
Our digital health risk assessment solution improves HRA form completion by using multiple digital channels, including on-demand apps/microsites, web portals, text, and emails to reach members quickly with little to no manual effort. The digital channels offer members greater choice and convenience in completing HRA forms. That results in higher response rates, greater member engagement and reduces your contact center effort and print and postage costs.
Digital Health Risk Assessment. Targeted, seamless, multichannel approach improves response rate, data quality, and experience.
Targeted outreach
Multichannel communication
On-demand app/visual IVR experience
Adaptive interface
Comprehensive, real-time reporting
We report member responses across all channels including conversions via SMS, calls, postal mail and on-demand app use. The app
captures user interactions and member engagement in real time.
Quickly launch app for new members
Build custom on-demand apps in hours to reach out to new member groups or new cohorts.
Built-in compliance
The on-demand app complies with CMS guidelines for Medicare Advantage plans, ensuring regulatory alignment while boosting member engagement.
Stay Ahead with Firstsource
Increase completion rates
Lower costs
Reduce turnaround time
Improve member experience
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Check out job applications and for employee reference checks.
