Digitally Empowered Contact Center
End to end customer and merchant life cycle support
Smart customer experience powered by Intelligent Automation
People & Technology
Human conversations become more efficient and meaningful with bots picking up mundane, repetitive tasks. 30% of all customer requests can be handled by chatbots, offering 24/7 support and freeing up associates to handle complex conversations.
DECC leverages next-gen technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) to inform and empower associates. It creates a Unified Omnichannel Desktop and displays Next Best Actions, helping them deliver tailor-made customer experiences that build long-term relationships.