Digitally Empowered Contact Center
End to end customer and merchant life cycle support
Human conversations become more efficient and meaningful with bots picking up mundane, repetitive tasks. 30% of all customer requests can be handled by chatbots, offering 24/7 support and freeing up associates to handle complex conversations.
DECC leverages next-gen technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) to inform and empower associates. It creates a Unified Omnichannel Desktop and displays Next Best Actions, helping them deliver tailor-made customer experiences that build long-term relationships.
People & Technology
Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.
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