Off the page and into practice: Firstsource Automation League

We launched a pilot to put citizen development to the test across two of our largest business units.
We worked with outstanding automation and training partners to develop a winning methodology: the Firstsource Automation League.
And it’s delivering.
Pulling together summary reports used to take ages. Now the bot chases the team for me and collates all their data in one spreadsheet. All I need to do is check it and push send to my line manager. The bot saves me 460 employee-days, and it’s saved the business $56,355.”


Team Leader at Firstsource

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