Crypto expertise that puts you in front of the future – and your competitors
Crypto has gone mainstream, and you’re in the thick of it. Now your challenge is to support your customers’ success 24/7 while staying compliant. But how to do it all with scarce talent and rapidly changing regulations?
Our global crypto-aware workforce and technologies have you covered. We can create the omnichannel 24/7 customer support needed to deliver superior CX. We help you stay in lockstep with crypto regulations and convert fast evolving rules into an execution framework. We’ll partner with you to keep your policies updated so you can continuously monitor transactions.
Set the pace with our crypto CX and compliance solutions
Firstsource provides the CX and compliance expertise that your crypto exchange or NFT company simply can’t do without. Forward-looking and future-thinking, we’ll help you position your enterprise in the epicenter of the Web3 world.
Onboarding and Omnichannel Customer Support
How do you keep pace with the dizzying proliferation of crypto customers? Online onboarding helps, but it’s not enough. You need people on your team who know how to perform customer profile verification. Once onboard, customers expect always-available, expert customer service that speaks their language—on the phone, through their app or an email, or in a chat session.
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Regulatory and Compliance
With transactions multiplying by 300 percent every year, staying compliant feels exhausting, even overwhelming. But non-compliance can be devastating to your business and bottom line. Let us help you do your regulatory reporting so you comply with the crypto Travel rule. We’ll also perform your AML/CFT checks to keep bad actors out. We’ll even provide verification and profile screening for crypto wallets. When it’s all done, you’ll breathe easier – we promise.
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Social Media, Forum & Community Management
Engage your customers where they are – on social media, Discord, gaming forums and other online communities. As your content moderation partner, we’ll help you post and comment in ways that inform and empower your users and make them glad to connect with you.
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UK Complaint Handling Awards 2018 – 2020, 2022
Consistently won the prestigious UK Complaint Handling awards for 4-years28,000+ People in 42 global delivery centers
We deliver 24/7 customer support aided by Digitally Empowered Contact Center, Intelligent Back Office and Platforms, Automation and Analytics1.5M + customer interactions each month
And 300K digital interactions tooCase study
Building robust customer services for a crypto exchange
A leading crypto exchange was looking at scaling onboarding capabilities to support exponential growth and ensure compliance. Firstsource quickly set up offshore operations to handle complex KYC regulations across multiple geographies and achieved 100% adherence to timelines as per regulatory guidelines.
- Scaled customer onboarding capabilities
- Ensured compliance with complex KYC regulations
- Adhered to remediation timelines with zero errors
