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Harness digital solutions for collections success

Deploy multi-channel engagement and self-service to optimize outcomes

Overview

Enable a strategic approach to collections, aligned with customers’ situation and preferences as well as your business objectives. Leverage the power of Intelligent Automation (IA) and compassionate counseling, to meet collection targets and improve customer experience and retention.

Stay ahead with Firstsource

Global top 25 collections company

More than 2 decades of experience

Over 1600 collections professionals

Scalable and flexible delivery model

Customized on-shore, off-shore and digital staffing options

Outcomes delivered

Exponential gains in resolution and recovery rates -

2X to 4X

traditional recovery

Cost to collect rates as low as

3-4%

Safe and sound compliance practices and processes

Non-intrusive self-serve solution leading to exceptional customer experience & satisfaction

Trusted collections partners to Fortune 500 and FTSE 100 companies

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