Enable a strategic approach to collections, aligned with customers’ situation and preferences as well as your business objectives. Leverage the power of Intelligent Automation (IA) and compassionate counseling, to meet collection targets and improve customer experience and retention.
Stay ahead with Firstsource
Global top 25 collections company
More than 2 decades of experience
Over 1600 collections professionals
Scalable and flexible delivery model
Customized on-shore, off-shore and digital staffing options
Outcomes delivered
Exponential gains in resolution and recovery rates -
2X to 4X
traditional recovery
Cost to collect rates as low as
3-4%
Safe and sound compliance practices and processes
Non-intrusive self-serve solution leading to exceptional customer experience & satisfaction
Trusted collections partners to Fortune 500 and FTSE 100 companies