Drive stellar performance during turbulent times
The biggest roadblock to deriving value from the data coursing through your organization? Harnessing it before it expires.
During these highly uncertain times, ensure that your stakeholders have the right information, at the right time, to power insightful decisions and growth. Our analytics-as-a-service offering spans the entire spectrum – from Advisory to Managed Services.
Explore our offerings
Advisory Services
Lay the foundation for analytics success by better understanding your customers, driving specific business objectives and assessing impact. Take this a step further with Ops Embedded Consulting to identify opportunities for revenue lift or cost savings.
Enabling services
Successfully deploy and drive interaction analytics with training and tool set up support. Extend your analytics capabilities further with our staff augmentation and operationalization of analytics engines.
Managed services
Empower your business through continual improvements using interaction analytics, business intelligence, predictive analytics and data management-as-a -service.
AI-enabled services
Develop and deploy innovative analytics and automation products – at scale. Automate manual processes using AI/ML for unmatched accuracy and efficiency and drive exceptional customer experiences.
Industry solutions
- Increase revenue by optimizing leads, offering the right product to the right customers, and predicting churn.
- Enhance customer experience by better understanding customer behaviors, customizing offerings and promoting next best action.
- Boost revenue by identifying patients most likely to pay and optimizing calling strategies using ML techniques and tools.
- Reduce costs with revenue cycle analytics and data-driven claims management.
- Enhance patient experience by identifying the best path to resolution and increasing engagement.
- Slash cost to serve with Appeal Detection, Physician Profiling, Channel Optimization, and identification of high-cost, high-utilization patients.
- Elevate customer experience through Campaign and Patient Care Pathway management, and Benefit Plan study and enhancement.
- Drive compliance with Fraud and Abuse Detection, Prescription Drug Adherence, and Patient Safety and Quality of Care analysis.
- Accelerate revenues by optimizing borrower leads and increasing collections through propensity scoring.
- Augment borrower experience by promoting next best action, pre-empting complaints, churn triggers and processing delays, and offering tailored offerings and experiences.
- Boost revenues by optimizing customer mix, customer acquisition and lifetime value while reducing churn.
- Enhance customer experience with targeted and customized offerings, a deeper understanding of customer behavior, and promoting next best action with AI/ML based models.
- Optimize collections yield through lead prioritization, customer risk analysis and targeted contact strategy.
- Increase recovery by reducing delinquency and using propensity scoring.
- Heighten customer engagement using Channel Optimization and Loan Restructuring analytics, and better understanding customers through emotions and sentiments analysis .
Stay ahead with Firstsource
Computer Vision
based Intelligent Document Processing (IDP) solution to automate Mailroom operations leveraging AI/ML and Optical Character Recognition
Detractor Predictor Models
analyze large volumes of unstructured customer interactions and pinpoint customers likely to churn
Natural Language Processing (NLP)
based solution for sentiment analysis to derive insights from social media data, leading to better customer understanding and reduced grievances.
SARIMA Time Series
to predict revenue and call volumes for next three months
Classification and Prioritization
solution powered by advanced ML algorithms like Support Vector Machines, Random Forest and XG Boost, for predicting customer churn, propensity to purchase and propensity to pay.
Dashboards and visualization
solution to drive cash collections and optimize cost to collect.