RP Sanjiv Goenka Group


45 Days Letter

Using robotic process automation to generate and send out 45 days delinquency letter to the appropriate customers

Bot Profile



Robotic Process Automation





Cost to Close


  • 70% reduction in processing time
  • 100% automation of test preparation and data matching process and 100% data accuracy

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    Problem Statement

    The client’s Qualified Mortgage (QM) Default department performed quality control checks to ensure compliance with the rule, which required manual data aggregation from disparate databases and source systems, leading to long cycle times and a high error rate – ultimately increasing the risk of non-compliance and penalties.


    Our team of experts collaborated closely with client stakeholders to understand their requirements, obtain necessary approvals to access internal tools, and develop the Business Requirements Document (BRD) and the Software Design Document (SDD). Next, the team used an iterative process to minimize errors in the design of the innovative solution – one that combined Robotic Process Automation (RPA) with SQL queries and macro solutions to automate workflows, and help move the data between databases and users.

    Tech Specs

    45 Days Letter CoBot is an unattended digital employee powered by Automation Anywhere RPA suite and can be easily integrated with any system. It has been implemented on a widely used workflow platform.


    • Extract data from disparate databases, such as borrower names and addresses, and match it with the data in the 45-day delinquency letters to ensure their accuracy

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