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Streamline operations. Boost profits. Make customers happy.

Unleash the Power of WFSuite

Discover the driving force behind Firstsource’s success in workforce management – the revolutionary WFSuite. Empowering our clients with digital prowess, we take charge to identify and resolve potential bottlenecks even before they emerge. Anticipating natural trends and fluctuations, we leave no room for uncertainty. Partnered with you every step of the way, we ensure seamless team training and unparalleled support for your milestones.

Our approach is simple yet effective – we make it cost neutral. With exponential revenue growth, our workforce management services pay for themselves. Embrace excellence with a one-stop shop for customer service, consulting, back-end solutions, and remarkable improvements in productivity and profitability. Step into the future of workforce management with WFSuite – leading the way to success.

Smart Results for Smart Companies

Consulting and training – we get you and your team up to speed and teach you how to optimize your time, products, and outcomes using brand new tools

We handle all channels: inbound, outbound, web support chats, social media content and back office duties

VIP access for your customers to an elite global command center with real-time monitoring capabilities – this means fewer dropped calls, shorter wait times and satisfied customers

Firstsource’s WFSuite

Firstsource’s core focus lies in revolutionizing customer service operations and placing a strong emphasis on ensuring customer satisfaction. Our WF Suite supports enterprises while they initiate Workforce Optimization (WFO) and keeps people, the most valuable resource of all, in the highest regard. Our WF Suite expertly bundles consulting, capability development and managed services so that you can have the most integrated support possible.

Outcomes delivered:

  • Develop skills and capabilities to keep raising the bar and achieving your goals
  • Reduce scheduling costs by 3% – reap the benefits of efficient formulas that improve customer and employee experiences alike 
  • Save $1 million in operational costs over the course of just six months 
  • Take advantage of real-time management through our Global Command Center, which boasts improvements such as reducing call abandonment numbers from 17% to less than 2%