Tax Support
Staff up your tech support for tax season
Short term staffing to see you through the tax season
Bank on our experience of supporting Top 2 tax software companies
It’s that time of year. You are getting ready for tax season and your customer technical support needs will ramp up soon. But the Great Resignation is playing out and qualified people are reluctant to get back to work, post-pandemic.  How will you meet technical support demand for the 2022 tax season?
At Firstsource, we understand your business has very specific needs in line with tax filer demands and IRS readiness and deadlines. These are some of the major factors impacting your business:
- Up to several thousand experts are required for each tax season, but only for a short period.
- Tax season is only about three-and-a-half-month period from Jan to mid-April. There is also a lift in activity in October as those who filed extensions submit their taxes.
- Within the primary three-and-a-half-month period tax season, volumes vary substantially with two separate peaks: (A) Mid-Jan to early-Feb and (B) End-Mar to mid-April. During these peaks, volumes can spike as high as two-and-a-half to three-and-a-half times the interim troughs.
Firstsource provides highly skilled outsourcEdTechnical support for your customers who need assistance using your online tax filing interface. We have been delivering seasonal support for years and have powerful hiring engines to meet your demands.
Get the experienced short-term staffing you need
- Support via voice/video as well as chat/messaging/email
- Quickly and seamlessly ramp up to provide up to 750-850 resources.
- Ability to provide up to 10% of Spanish support.
- Accommodate either Work-From-Home resources or staffing at any of our 22 locations across the US.
- Compliant with US data security requirements in providing US-only based resources. We can also support from any of our other major locations in seven countries for additional work.
- Dedicated account and operations managers with direct access to Firstsource executive management to enable fast response to dynamic needs.
- Governance model that drives strong data security, monitoring and response of operations and resourcing in your business, as well as your suppliers.
- Flexible options tailored to your specific needs.
Our resourcing approach
In order to successfully meet the variable demand profile, we leverage at least three resourcing channels:
Redeployment
New payroll hires
Temp hiring
(contracting) for supporting spikes and peaks (30%).
Plus, we have access to three additional channels including Impact Sourcing, University Tie-Ups and Back-to-Work programs.
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Have confidence your customers are in expert hands
- Firstsource established in 2001
- 28000+ employees, 6000+ in US
- Revenues of approximately $625 million in FY2021
- 150+ global clients including 17 Fortune 500 companies and 9 FTSE 100 companies
- Delivering success to top 3 tax application company
Stay ahead with Firstsource
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