RP Sanjiv Goenka Group

Tax Support

Staff up your tech support for tax season

Experienced short-term staffing to help you meet demand and nurture loyal customers.

Short term staffing to see you through the tax season
Bank on our experience of supporting Top 2 tax software companies

It’s that time of year. You are getting ready for tax season and your customer technical support needs will ramp up soon.  But the Great Resignation is playing out and qualified people are reluctant to get back to work, post-pandemic.  How will you meet technical support demand for the 2022 tax season?

At Firstsource, we understand your business has very specific needs in line with tax filer demands and IRS readiness and deadlines.  These are some of the major factors impacting your business:

Firstsource provides highly skilled outsourcEdTechnical support for your customers who need assistance using your online tax filing interface. We have been delivering seasonal support for years and have powerful hiring engines to meet your demands.

Get the experienced short-term staffing you need

Our resourcing approach

In order to successfully meet the variable demand profile, we leverage at least three resourcing channels:

Redeployment

of tenured staff from other active engagements (35%).

New payroll hires

to be deployed for the season and subsequently be absorbed

Temp hiring

(contracting) for supporting spikes and peaks (30%).

Plus, we have access to three additional channels including Impact Sourcing, University Tie-Ups and Back-to-Work programs.

Unleash the power of digital: Explore our services

Digitally Empowered Contact Center​

The future of customer service – elevating customer experience in the moments that matter.

Intelligent Back Office

Introduce intelligence at the core, reimagine your back-office.

Platform, Automation and Analytics

Modernize processes, unlock business Insights, elevate customer experience.

Have confidence your customers are in expert hands

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Explore insights

Future of fintech innovation: Extreme Automation in customer lifecycle management

Designing an omnichannel strategy to delight today’s multi-channel customers

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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