Tax Support

Staff up your tech support for tax season

Experienced short-term staffing to help you meet demand and nurture loyal customers.

Short term staffing to see you through the tax season
Bank on our experience of supporting Top 2 tax software companies

It’s that time of year. You are getting ready for tax season and your customer technical support needs will ramp up soon.  But the Great Resignation is playing out and qualified people are reluctant to get back to work, post-pandemic.  How will you meet technical support demand for the 2022 tax season?

At Firstsource, we understand your business has very specific needs in line with tax filer demands and IRS readiness and deadlines.  These are some of the major factors impacting your business:

Firstsource provides highly skilled outsourced technical support for your customers who need assistance using your online tax filing interface. We have been delivering seasonal support for years and have powerful hiring engines to meet your demands.

Get the experienced short-term staffing you need

Our resourcing approach

In order to successfully meet the variable demand profile, we leverage at least three resourcing channels:

Redeployment

of tenured staff from other active engagements (35%).

New payroll hires

to be deployed for the season and subsequently be absorbed

Temp hiring

(contracting) for supporting spikes and peaks (30%).

Plus, we have access to three additional channels including Impact Sourcing, University Tie-Ups and Back-to-Work programs.

Unleash the power of digital: Explore our services

Digitally Empowered Contact Center​

The future of customer service – elevating customer experience in the moments that matter.

Intelligent Back Office

Introduce intelligence at the core, reimagine your back-office.

Platform, Automation and Analytics

Modernize processes, unlock business Insights, elevate customer experience.

Have confidence your customers are in expert hands

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Explore insights

Future of fintech innovation: Extreme Automation in customer lifecycle management

Designing an omnichannel strategy to delight today’s multi-channel customers

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