Short term staffing to see you through the tax season
Bank on our experience of supporting Top 2 tax software companies
It’s that time of year. You are getting ready for tax season and your customer technical support needs will ramp up soon. But the Great Resignation is playing out and qualified people are reluctant to get back to work, post-pandemic. How will you meet technical support demand for the 2022 tax season?
At Firstsource, we understand your business has very specific needs in line with tax filer demands and IRS readiness and deadlines. These are some of the major factors impacting your business:
Firstsource provides highly skilled outsourced technical support for your customers who need assistance using your online tax filing interface. We have been delivering seasonal support for years and have powerful hiring engines to meet your demands.
Get the experienced short-term staffing you need
Our resourcing approach
In order to successfully meet the variable demand profile, we leverage at least three resourcing channels:
New payroll hires
(contracting) for supporting spikes and peaks (30%).
Plus, we have access to three additional channels including Impact Sourcing, University Tie-Ups and Back-to-Work programs.
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