We are delighted to have celebrated multiple Firstsource award wins at the European Contact Centre and Customer Service Awards (ECCCSA’s) last night.
We’re delighted to announce that Firstsource has won the Bronze award for Customer Service Team of the Year for our work with giffgaff at the European Contact Centre and Customer Service Awards (ECCCSA).The award recognises Firstsource’s work with the leading mobile network provider to deliver a top quality member experience.
The longest established Contact Centre Awards for Europe, the ECCCSAs celebrate the best in customer engagement in the UK. Hundreds of leading industry players attended the ceremony in London yesterday evening, hosted by Fiona Bruce at the Hilton Park Lane.