We’re delighted to announce that Firstsource has won the Bronze award for Customer Service Team of the Year for our work with giffgaff at the European Contact Centre and Customer Service Awards (ECCCSA).The award recognises Firstsource’s work with the leading mobile network provider to deliver a top quality member experience.

The longest established Contact Centre Awards for Europe, the ECCCSAs celebrate the best in customer engagement in the UK. Hundreds of leading industry players attended the ceremony in London yesterday evening, hosted by Fiona Bruce at the Hilton Park Lane.

Firstsource Solutions, the UK’s customer experience expert, has won the Employer of Choice Award for the second time at the annual Business in the Community Northern Ireland Awards.

Over 500 business people attended the ceremony at Belfast Waterfront Hall on the 2nd of June. The awards recognise the corporate social responsibility of leading companies in eight categories across Northern Ireland. Firstsource previously won the Employer of Choice award in 2013.

Firstsource Solutions

(NSE: FSL, BSE: 532809), a leading global provider of Business Process Management (BPM) services, has been ranked 12th in the International Association of Outsourcing Professionals® 2014 Global Outsourcing 100® Rankings. IAOP recognizes Firstsource’s efforts in industry-specific services, customer relationship management and transaction processing across industries like Telecommunications & Media, Banking and Financial services , Healthcare in the US, UK and India markets.

Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services, is proud to announce that it has won a trio of prizes at the Welsh Contact Centre Awards 2015 – more than any other prizewinner at the event in Cardiff.

Fifth award in a row for partnership

Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services, is proud to announce that its partnership with giffgaff has been awarded Telecommunications, Utilities and High-Tech Outsourcing Project of the Year at the National Outsourcing Association (NOA) Awards 2014.

Award recognizes the company’s First Customer Intelligence solution leveraging Verint technology

Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services, today announced that it has been named a 2014 Technology Leadership Award Winner for Information Technology Innovation in the category of Operational Intelligence by Ventana Research.

Firstsource wins two National Outsourcing Association Awards

• Best BPO Contract
• Outsourcing Service Provider of the Year

Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of business process outsourcing (BPO) services, has been recognised as one of the UK’s leading outsource providers at this year’s National Outsourcing Association (NOA) Awards held in London on October 24th.

Firstsource Solutions (NSE:FSL, BSE;532809) a global provider of business process outsourced (BPO) services, is proud to announce that it has won ‘Employer of the Year 2013’ in the  UTV Business Eye Awards . This award, which was announced on Thursday October 10th at the Culloden Hotel in Belfast,  confirms Firstsource as the leading employer of  choice in Northern Ireland – following on from the Business in the Community ‘Employer of Choice’ and Irish News ‘Innovative Employer’ awards earlier this year.