Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Contact Center Outsourcing – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018.The positioning recognises Firstsource’s market success, making further progress since the 2017 ranking in market impact and its vision and capability as a service provider

Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Banking BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018.

The positioning recognises Firstsource’s focus on excellence and delivery, and highlights the company’s commitment to providing a smart and collaborative partnership for clients.

Firstsource positioned as a “Major Contender” in the Everest Group’s Contact Centre Outsourcing (CCO) PEAK Matrix™ Assessment 2017

London, 13 July 2017: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Contact Centre Outsourcing (CCO) PEAK Matrix™ Assessment 2017.

Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ Assessment 2017

London, 27 June 2017: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ Assessment 2017.

The positioning recognises Firstsource’s focus on excellence and delivery, and highlights the business’ market-leading work in the banking and financial services industry.