Firstsource Debt Recovery Management
Put empathy at the heart of student loan collections
Lift customer experience across the lifecycle, recover more
Take a compassionate, compliant approach to maximize recovery and protect your brand
Surging defaults. Evolving regulatory mandates. Challenging economic conditions. Customers who don’t answer phones. Student loan providers face significant headwinds today.
Relying on traditional collections models can put you behind the curve.
Our customer-driven approach to collections combines the best of people and technology to create customized and sensitive strategies for success.
Orchestrate a seamless collections experience
Deploy our digital-first solution in as little as four to six weeks. Tap into data-driven strategies across debt counseling, default prevention, debt management and recovery solutions.
- Mobilize multiple moving parts – from self-service digital solutions to fully compliant campaigns to default aversion counseling.
- Create compassionate and tailored omnichannel engagement strategies by leveraging next-gen technologies, including Robotic Process Automation (RPA), AI, Machine Learning, Natural Language Processing (NLP), and analytics.
- Equip customers to design their own payment plans based on their changing financial situation – using self-serve platform.
- Keep pace with evolving mandates, ensure safe and sound operations.
Recently, we helped a student loan provider improve their collection performance. We can do the same for you
120%
Improvement in debt recovery
99.5%
Customer satisfaction scores
108%
Increase in average debt resolution
