RP Sanjiv Goenka Group

Firstsource Debt Recovery Management

Put empathy at the heart of student loan collections

Lift customer experience across the lifecycle, recover more

Take a compassionate, compliant approach to maximize recovery and protect your brand

Surging defaults. Evolving regulatory mandates. Challenging economic conditions. Customers who don’t answer phones. Student loan providers face significant headwinds today.

Relying on traditional collections models can put you behind the curve.

Our customer-driven approach to collections combines the best of people and technology to create customized and sensitive strategies for success.

Orchestrate a seamless collections experience

Deploy our digital-first solution in as little as four to six weeks. Tap into data-driven strategies across debt counseling, default prevention, debt management and recovery solutions.

  • Mobilize multiple moving parts – from self-service digital solutions to fully compliant campaigns to default aversion counseling.
  • Create compassionate and tailored omnichannel engagement strategies by leveraging next-gen technologies, including Robotic Process Automation (RPA), AI, Machine Learning, Natural Language Processing (NLP), and analytics.
  • Equip customers to design their own payment plans based on their changing financial situation – using self-serve platform.
  • Keep pace with evolving mandates, ensure safe and sound operations.

Recently, we helped a student loan provider improve their collection performance. We can do the same for you


Improvement in debt recovery


Customer satisfaction scores


Increase in average debt resolution

Firstsource – a top 25 global provider of collections solutions

$4 million

in annual inventory

25+ years

experience in debt recovery


collections professionals

1.2 million+

first-party customer interactions per month

$297 million+

active inventory per month

Discover a more empathetic approach to student debt collection. Talk to an expert today!

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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