RP Sanjiv Goenka Group

Institutionalize standards

Identify processes

Onboard Citizen Developers

Decide on platform

Enable teams

Evaluate automations

Reward power-users

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Institutionalize standards

Institutionalize standards to ensure quality, security and control

As with any new tech roll-out, you need to put processes, controls, practices in place right from the outset. You cannot expect employees on the frontline to be familiar with relevant regulatory and compliance controls when they’re developing a solution to a productivity problem.
Implementing a federated, citizen-led operating model facilitates citizen development by:

Reveal Pro tip

Make governed citizen development an integral part of your IT strategy to ensure a sustainable model over the long haul.

Identify processes

Identify the right processes to automate in a governed model

To set the citizen developer program up for success, strategic intent must be established top-down by:

Reveal Pro tip

Some of the answers may not be binary and may be peculiar to processes in one’s organization – make sure the human and not just the technological attributes are considered.

Onboard Citizen Developers

Onboard citizen developers and provide training to create an automation mindset

Everyone can have access to automation, but not everyone can be a citizen developer. Just as important as selecting the right use cases is finding the right citizen developers by:

Reveal Pro tip

As you are recruiting people, develop a backup list. People get busy with other projects or they leave, so it’s likely you will need to find new citizen developers.

Decide on platform

Decide which no-code/low-code platform to go with

There are a wide range of platforms on the market — so before going platform hunting:

Reveal Pro tip

Make sure your platform partner can provide adequate training on building, publishing, and running your automations.

Enable teams

Enable agile cross-functional teams to go into action

You need to put the right guidance, guardrails, toolsets, and training to maximize the chance of success for citizen development by:

Reveal Pro tip

Make governed citizen development an integral part of your IT strategy to ensure a sustainable model over the long haul.

Evaluate automations

Evaluate your citizen-led automations

Once citizen developers start creating bots, ongoing assessments need to be carried out for:

Reveal Pro tip

This is not a set-it-and-forget-it solution. Process owners will have to monitor/audit every bot that gets deployed.

Reward power-users

Reward “power users” and watch them turn into program evangelists

Use experience mirroring – a common human behavior – to advance your citizen development agenda. Find your “power users” – celebrate great bots and reward the people who create them. Recognition helps in:

Reveal Pro tip

Make governed citizen development an integral part of your IT strategy to ensure a sustainable model over the long haul.
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    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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