Optimize outcomes across structured and unstructured processes
Driving agility and rapidly delivering critical data insights is key to driving success and future-proofing your enterprise. Sympraxis, our cloud-enabled and modular platform powered by AI and ML technologies, helps digitize document-centered business processes, harness the data and drive customer insights by:
- Extracting the data from structured/unstructured documents, using AI and ML algorithms.
- Distributing the digital data in business domain specific formats.
- Identifying patterns and automatically classifying the documents based on content.
- Automatically triggering workflows for exception handling.
- Configure validation business rules.
- Driving transparency into process flows using mobile-enabled and interactive dashboards.
Stay ahead with Firstsource
100+
Global clientsTrusted by FTSE 100
and Fortune 500 companies26,000+
people across 42 delivery centers2 Billion
back office transactions3.1 Million
web chats3.7 Million
email responses200 Million
customer interactions
Sympraxis | Streamline Processes with Intelligent Workflow
Outcomes delivered
Significant reduction in turnaround time
Deep customer insights for personalized experiences
Enhanced process accuracy for superior customer satisfaction and loyalty
Workflow Management and Automation Solution
Results delivered
~$7.2 Bn
uncompensated care cost reduced~$1.4 Bn
additional cash generated for hospitals~$2.5 Bn
worth claims adjudicated~$6 Bn
of invoice financing assets managed~$3.8 Bn
size of collections book managed~$60 Bn
mortgage loans fundedExplore insights
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Brochure
Health PlansWorkflow Management and Automation Solution
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Case study
Health Plans, Life SciencesGlobal healthcare supply chain company sees 10X growth in processing volume of purchase orders
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Case study
Private Equity, Health Plans, Healthcare ProvidersFirstsource delivers $20M in annual savings for a PE-backed healthcare organization