CBILS and BBLS

Resonate, connect, deliver

Service your CBILS and BBLS customers with empathy, insights and agility

CBILS and BBLS are different to commercial loans

Issuing these loans tested lenders’ processing, screening and lending capacities. Now the real challenge begins – handling collections and supporting customer relationships. To navigate these challenges lenders need to take a look at their account servicing strategy.

The call for a new approach to CBILS and BBLS account servicing

To optimise CBILS and BBLS customer journeys end-to-end, lenders have a greater need for:

Lenders Checklist: Servicing capabilities for BBLS and CBILS accounts

To help lenders optimise their account servicing approach we created this checklist that outlines how to:

Firstsource success stories

We’ve helped financial services clients resonate with customers across touchpoints. See how we’ve eased financial conversations with solutions spanning traditional and digital channels
We’ve enabled clients to connect with customers effectively and efficiently through better use of data. Explore how we’ve used AI and analytics to identify risks and enhance interactions.
We’ve supported clients by rolling out on-brand and to-the-point comms, and scalable operations. Discover how our consultative approach and omnichannel solutions help clients stay nimble.

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Firstsource is turning years of customer servicing experience into insights to help lenders’ meet their account handling challenges.

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Tools and resources to help you

Leading business transformation

Our research offers insights from senior executives on how to overcome the human challenges of business transformation.

Distributed operating model for customer service

Our distributed operating model for customer service combines both an in-contact-centre and work-at-home approach.

Digitally Empowered Contact Center

Firstsource’s Digitally-Empowered Contact Centre (DECC) offers businesses a vision of the future of customer experience (CX) and a path to get there.

Financial services

Our banking and financial services clients stay ahead with cutting edge technology that delivers improved customer experiences.

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