RP Sanjiv Goenka Group

Recovery Loan Scheme, CBILS and BBLS

Resonate, connect, deliver

Service your Recovery Loan Scheme, CBILS and BBLS customers with empathy, insights and agility

Recovery Loan, CBILS and BBLS are different to commercial loans

Issuing these loans tested lenders’ processing, screening and lending capacities. Now the real challenge begins – handling collections and supporting customer relationships. To navigate these challenges lenders need to take a look at their account servicing strategy.

The call for a new approach to Recovery Loan Scheme, CBILS and BBLS account servicing

To optimise Recovery Loan Scheme, CBILS and BBLS customer journeys end-to-end, lenders have a greater need for:

Lenders Checklist: Servicing capabilities for Recovery Loan Scheme, CBILS and BBLS accounts

To help lenders optimise their account servicing approach we created this checklist that outlines how to:

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Firstsource is turning years of customer servicing experience into insights to help lenders’ meet their account handling challenges.

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Leading business transformation

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Distributed operating model for customer service

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Firstsource’s Digitally-Empowered Contact Centre (DECC) offers businesses a vision of the future of customer experience (CX) and a path to get there.

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    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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