Recovery Loan, CBILS and BBLS are different to commercial loans
Issuing these loans tested lenders’ processing, screening and lending capacities. Now the real challenge begins – handling collections and supporting customer relationships. To navigate these challenges lenders need to take a look at their account servicing strategy.
The call for a new approach to Recovery Loan Scheme, CBILS and BBLS account servicing
To optimise Recovery Loan Scheme, CBILS and BBLS customer journeys end-to-end, lenders have a greater need for:
Lenders Checklist: Servicing capabilities for Recovery Loan Scheme, CBILS and BBLS accounts
To help lenders optimise their account servicing approach we created this checklist that outlines how to:
Firstsource success stories
Firstsource is turning years of customer servicing experience into insights to help lenders’ meet their account handling challenges.
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Leading business transformation
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Distributed operating model for customer service
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