Recovery Loan Scheme, CBILS and BBLS

Resonate, connect, deliver

Service your Recovery Loan Scheme, CBILS and BBLS customers with empathy, insights and agility

Recovery Loan, CBILS and BBLS are different to commercial loans

Issuing these loans tested lenders’ processing, screening and lending capacities. Now the real challenge begins – handling collections and supporting customer relationships. To navigate these challenges lenders need to take a look at their account servicing strategy.

The call for a new approach to Recovery Loan Scheme, CBILS and BBLS account servicing

To optimise Recovery Loan Scheme, CBILS and BBLS customer journeys end-to-end, lenders have a greater need for:

Lenders Checklist: Servicing capabilities for Recovery Loan Scheme, CBILS and BBLS accounts

To help lenders optimise their account servicing approach we created this checklist that outlines how to:

Firstsource success stories

We’ve helped financial services clients resonate with customers across touchpoints. See how we’ve eased financial conversations with solutions spanning traditional and digital channels
We’ve enabled clients to connect with customers effectively and efficiently through better use of data. Explore how we’ve used AI and analytics to identify risks and enhance interactions.
We’ve supported clients by rolling out on-brand and to-the-point comms, and scalable operations. Discover how our consultative approach and omnichannel solutions help clients stay nimble.

Sign up

Firstsource is turning years of customer servicing experience into insights to help lenders’ meet their account handling challenges.

To be the first to get these and to stay up-to date on our latest thinking sign up here.

Tools and resources to help you

Leading business transformation

Our research offers insights from senior executives on how to overcome the human challenges of business transformation.

Distributed operating model for customer service

Our distributed operating model for customer service combines both an in-contact-centre and work-at-home approach.

Digitally Empowered Contact Center

Firstsource’s Digitally-Empowered Contact Centre (DECC) offers businesses a vision of the future of customer experience (CX) and a path to get there.

Financial services

Our banking and financial services clients stay ahead with cutting edge technology that delivers improved customer experiences.

This form will put you in touch with our business development team. For all other functions, please click here.
Ready to get in touch and grow your business?
Tell us a little more so we can connect you with the right person
Last step! Let us know which solutions you're most interested in
Connect with us
For patients inquiring about Eligibility and Enrollment Services available through their hospital or health system — Please complete the form below, and a Patient Advocate will contact you shortly.

    Download Now

    Simply fill out this form to download