CBILS and BBLS are different to commercial loans
Issuing these loans tested lenders’ processing, screening and lending capacities. Now the real challenge begins – handling collections and supporting customer relationships. To navigate these challenges lenders need to take a look at their account servicing strategy.
The call for a new approach to CBILS and BBLS account servicing
To optimise CBILS and BBLS customer journeys end-to-end, lenders have a greater need for:
Lenders Checklist: Servicing capabilities for BBLS and CBILS accounts
To help lenders optimise their account servicing approach we created this checklist that outlines how to:
Firstsource success stories
Firstsource is turning years of customer servicing experience into insights to help lenders’ meet their account handling challenges.
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Tools and resources to help you
Leading business transformation
Our research offers insights from senior executives on how to overcome the human challenges of business transformation.
Distributed operating model for customer service
Our distributed operating model for customer service combines both an in-contact-centre and work-at-home approach.
Digitally Empowered Contact Center
Firstsource’s Digitally-Empowered Contact Centre (DECC) offers businesses a vision of the future of customer experience (CX) and a path to get there.
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