Firstsource Solutions UK, the UK’s leading customer experience expert, is set to grow its operations in Cardiff this year by creating up to 300 jobs in the city.
The announcement follows Firstsource’s hat trick at the recent Welsh Contact Centre Awards, where Firstsource was awarded first place in the Diverse Workplace, Trainer of the Year (for colleague Kim Hughes), and Industry Champion (for colleague Rebecca Cook) categories.
Firstsource currently employs 1,500 people across two sites in Cardiff: Discovery House in Cardiff Bay and Oakleigh House in the city centre, which opened last year. Firstsource plans to create up to 300 new jobs in Cardiff this year, which will see local people deliver customer service for Firstsource on behalf of Sky and other clients.
Those wishing to find out more about the new opportunities are invited to join Firstsource at its “SKY Experience” Recruitment Open Days at Oakleigh House, 14 – 16 Park Place, in Cardiff on Thursday 16th March and Friday 17th March. For further details, visit www.firstsource.com/cardiff
Kath Chivers, VP Operations at Firstsource in Cardiff said, “Our growing collaboration with Sky means that Firstsource is now in a position to offer more people roles in Cardiff. We’ve found many talented people in the city already, and we’re now looking to strengthen our team with people who are passionate about delivering great experiences for our clients’ customers and want an exciting opportunity to develop their careers.’’
Firstsource has recently signed a ten-year deal to expand its existing partnership with Sky, Europe’s leading entertainment company. The ten-year deal with Sky comes as a result of Sky’s decision to consolidate its outsourced areas for TV and Broadband services into one strategic partnership. The partnership will see Firstsource take on 1,200 new people across the country and continue to provide customer experience solutions for Sky’s TV and Broadband services until 2026.
Firstsource, a RP-Sanjiv Goenka Group company is a customer experience expert and global provider of customised BPM (Business Process Management). Firstsource partners with brands including FTSE 100, Fortune 500 and Nifty 50 companies in the Banking, Financial Services and Insurance, Healthcare, Telecommunications and Media sectors. We operate in India, the Philippines, Sri Lanka, the UK and the US.
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