Firstsource Solutions, the UK’s customer experience expert, has won gold in the Large Contact Centre category for its Cardiff centre at this year’s UK Customer Experience Awards. Firstsource’s Kath Chivers, Vice President – Sales Operations, also won the CX Professional of the Year category at the awards on Friday.
Now in their eighth year, the UK Customer Experience Awards celebrate and showcase the best in customer experience across a variety of sectors. Attendants from as many as 200 different companies joined the ceremony at Wembley Stadium in London, on the 28th September.
The wins celebrate Firstsource’s work in Cardiff to deliver top quality customer experiences, and Kath’s drive and commitment to the business. This is the third year in a row that Firstsource has been recognised at the awards, following last year’s win in the Technology and Telecoms category for their work with NOW TV.
Commenting on the awards, Rajesh Subramaniam, MD and CEO at Firstsource Solutions, said: “The two award wins are fantastic news and testament to the dedication of our superb team. We work as a strategic and collaborative partner with our clients, so we’re delighted that this has been recognised at this year’s UK Customer Experience Awards. Well done also to Kath and all of the team in Cardiff.”
Notes to editors
Firstsource, a RP-Sanjiv Goenka Group company is a customer experience expert and global provider of customised BPM (Business Process Management). Firstsource partners with brands including FTSE 100, Fortune 500 and Nifty 50 companies in the Banking, Financial Services and Insurance, Healthcare, Telecommunications and Media sectors. We operate in India, the Philippines, the UK and the US.
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