London, 16 April 2018: Firstsource Solutions, a leading customer experience expert, has been recognised as a “leader” in the International Association of Outsourcing Professionals’ Global Outsourcing 100 List for 2018.
Firstsource has also been named a “Superstar of the Global Outsourcing 100”, due to recent exceptional performance and high scores achieved during the IAOP evaluation.
Now in their 13th year, the rankings the 2018 Global Outsourcing recognizes the world’s best outsourcing service providers. These lists are based on applications received, and judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. Companies are judged based on a rigorous scoring practise in the five following categories: size and growth; customer references; awards and certifications; programmes for innovation, and Corporate Social Responsibility. Firstsource was named a top company for Customer References, Awards and Certifications and for the first time, Programs for Corporate Social Responsibility.
“The Global Outsourcing 100 and World’s Best Advisors lists showcase the best of the best in the outsourcing industry,” said IAOP CEO, Debi Hamill. “We are proud to recognize Bell Integrator for being among the highest rated companies in customer references, awards and certifications and programmes for corporate social responsibility.”
Rajesh Subramaniam, Managing Director & CEO at Firstsource Solutions, said: “We’re incredibly proud of the results we achieve through transforming our clients’ businesses and delivering excellence in customer experience. To be recognised by one of the industry’s leading associations as a “Leader” is a reflection of the efforts of our people and we’re also pleased to have also been commended in three additional categories”.
IAOP is the go-to association leading the way to improve outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence. With over 120,000 members and affiliates worldwide, IAOP is not only on top of the latest trends but in front of them. Through its expansive global chapter network, premier training and certification programs, knowledge center, member community and more, IAOP helps members learn, grow and succeed. For more information and how you can become involved, visit www.iaop.org.
Firstsource, a RP-Sanjiv Goenka Group company is a customer experience expert and global provider of customised BPM (Business Process Management). Firstsource partners with brands including FTSE 100, Fortune 500 and Nifty 50 companies in the Banking, Financial Services and Insurance, Healthcare, Telecommunications and Media sectors. We operate in India, the Philippines, the UK and the US.