Firstsource is one of Northern Ireland’s largest employers, with 2,000 staff working across four contact centres in Belfast and Derry.
The win recognises Firstsource as a top employer in Northern Ireland and reflects the unmatched career development and training opportunities it offers its employees. These include the opportunity to complete a BSc in Customer Contact Management through a partnership with Ulster University.
Laura Hourican, Vice President Human Resources at Firstsource Solutions, said, “We know that a happy and engaged advisor is the key to satisfied customers, and we strive to provide all our employees with opportunities to learn and grow in their roles. Through our investment in accredited learning and development programmes, Firstsource is proud to be championing the professionalisation of the customer service industry. We are delighted this has been recognised by Business in the Community Northern Ireland.”
Grainne O’Kane, General Manager Human Resources at Firstsource Solutions, said, “The win is testament to our commitment to provide an inclusive and motivational workplace for our employees. Our development opportunities, flexible working patterns and social initiative schemes such as our Inspire Choir help to make Firstsource an employer of choice in Northern Ireland.”
Roy Adair, Chair, Business in the Community NI and Chief Executive, Belfast Harbour, said: “The Responsible Business Awards provide a valuable platform to showcase and share responsible business practices. These awards are the perfect vehicle from which businesses can learn from one another, grow and develop. I would like to take this opportunity to
congratulate all of our winners and those who were shortlisted for being truly inspirational. I hope that the achievements of the winning companies will encourage others to put responsible business at the heart of what they do.”