As published by ECCCSA
We’ve been shortlisted in three categories at the European Contact Centre and Customer Service Awards 2017!
We’re delighted to announce that Firstsource is in the running for three awards at the European Contact Centre and Customer Service Awards (ECCCSA) 2017.
Firstsource has been nominated for the Large Contact Centre of the Year category for our transformative work at our Cardiff contact centre, and in the Medium Contact Centre of the Year category for our work at our Middlesbrough site.
Meanwhile, our partnership with Sky has seen us being shortlisted for the Outsourcing Partnership of the Year award.
Now in their 14th year, the European Contact Centre and Customer Service Awards (ECCCSAs) are one of the largest and longest running awards in the customer contact industry. The awards recognise the companies going above and beyond to provide great customer service.
Commenting on the shortlisting, Rajesh Subramaniam, MD and CEO at Firstsource Solutions, said: “To be shortlisted in three categories at this year’s ECCCSAs is fantastic news. We are extremely pleased with the recognition and the credit goes to the dedication of our brilliant team and our ability to build true partnerships with our clients.”
Firstsource, a RP-Sanjiv Goenka Group company is a customer experience expert and global provider of customised BPM (Business Process Management). Firstsource partners with brands including FTSE 100, Fortune 500 and Nifty 50 companies in the Banking, Financial Services and Insurance, Healthcare, Telecommunications and Media sectors. We operate in India, the Philippines, the UK and the US.