Around 700 guests attended the Awards at the Wales Millennium Centre on 3rd March, presented by comedian Jason Manford. The annual event, now in its 18th year, is organised by the Welsh Contact Centre Forum to celebrate excellence and innovation across the Welsh contact centre industry.
Commenting on the win, Kath Chivers, Vice President – Sales Operations Firstsource Solutions, said: “At Firstsource, we are dedicated to building a positive working environment for all – so the wins are testament to the hard work and dedication of our superb team in Wales. We are delighted to be named alongside the very best in the business on both an individual and collective basis. Well done to all involved!”