Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ Assessment 2017
London, 27 June 2017: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ Assessment 2017.
The positioning recognises Firstsource’s focus on excellence and delivery, and highlights the business’ market-leading work in the banking and financial services industry.
This recognition comes hot on the heels of several other recognitions and rankings in analyst market studies in the past year – including being named a “Challenger” in Gartner’s Magic Quadrant for Customer Management Contact Centre BPO, Worldwide.
Everest Group’s PEAK Matrix™ assessments provides businesses with the analysis and insight they need to make decisions on global service providers, locations, products and solutions within various market segments, from healthcare to telecoms. Providers of these services and solutions look to the PEAK Matrix to benchmark their offering against other leaders’ in the market. Providers are judged based on an in-depth RFI response and client testimonials.
Commenting on the recognition, Rajesh Subramaniam, Managing Director and Chief Executive Officer, Firstsource Solutions, said: “We’re delighted to be commended by Everest Group’s PEAK Matrix™ assessment in the Banking BPO – Service Provider Landscape. We’re constantly working towards enhancing the customer experience for our clients, and we’re thrilled to be included alongside our market leaders in the space. Well done to all involved!”
Firstsource, a RP-Sanjiv Goenka Group company is a customer experience expert and global provider of customised BPM (Business Process Management). Firstsource partners with brands including FTSE 100, Fortune 500 and Nifty 50 companies in the Banking, Financial Services and Insurance, Healthcare, Telecommunications and Media sectors. We operate in India, the Philippines, the UK and the US.