RP Sanjiv Goenka Group

Firstsource recognised as a “leader” in IAOP 2017’s Global Outsourcing 100 List

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Firstsource Solutions recognised as a “leader” in the IAOP 2017’s Global Outsourcing 100 List

Firstsource Solutions, a leading customer experience expert, has been recognised as a “leader” in the International Association of Outsourcing Professionals’ Global Outsourcing 100 List for 2017.

Firstsource has also been named a “Superstar of the Global Outsourcing 100”, due to recent exceptional performance and high scores achieved during the IAOP evaluation.

Now in their 12th year, the rankings celebrate the world’s best outsourcing service providers. Companies are judged based on a rigorous scoring practise in the five following categories: size and growth; customer references; awards and certifications; programmes for innovation, and Corporate Social Responsibility. Firstsource was named a top company for both customer references and awards and certifications.

Commenting on the rankings, IAOP CEO, Debi Hamill, said: “Buyers understand there are hundreds of qualified service providers and advisors out there, but what they really need to understand now is what makes each one exceptional. The Global Outsourcing 100 and World’s Best Advisors lists have done just that. We are proud to recognise Firstsource for being among the highest rated companies in customer references and company awards.”

Rajesh Subramaniam, Managing Director & CEO at Firstsource Solutions, said: “We’re hugely proud of the work we do and the people we employ. To be recognised by one of the industry’s leading associations as a “leader” is fantastic news – and we’re even happier to have been commended in three additional categories”.

About Firstsource

Firstsource, a RP-Sanjiv Goenka Group company is a customer experience expert and global provider of customised BPM (Business Process Management). Firstsource partners with brands including FTSE 100, Fortune 500 and Nifty 50 companies in the Banking, Financial Services and Insurance, Healthcare, Telecommunications and Media sectors. We operate in India, the Philippines, the UK and the US.


About IAOP

IAOP is the go-to association leading the way to improve outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence. With over 120,000 members and affiliates worldwide, IAOP is not only on top of the latest trends but in front of them. Through its expansive global chapter network, premier training and certification programs, knowledge center, member community and more, IAOP helps members learn, grow and succeed. For more information and how you can become involved, visit www.iaop.org.

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