Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Contact Center Outsourcing – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018.The positioning recognises Firstsource’s market success, making further progress since the 2017 ranking in market impact and its vision and capability as a service provider
Everest Group’s assessment comes after several other recognitions and rankings for Firstsource in recent months – including being recognised as a “Service Provider Challenger” in the Global Sourcing Association’s Top Performer Index and as a “Leader” in IAOP 2018’s Global Outsourcing 100 List.
Everest Group’s PEAK Matrix™ assessments provide businesses with the analysis and insight they need to make decisions on global service providers, locations, products and solutions within various market segments, from healthcare to telecoms. Providers of these services and solutions look to the PEAK Matrix to benchmark their offering against other leaders’ in the market.
Commenting on the news, Rajesh Subramaniam, Managing Director and Chief Executive Officer, Firstsource Solutions, said: “We’re delighted that Firstsource has been recognised by Everest Group’s CCO PEAK Matrix™ assessment. Our position as major contender reflects the hard work and commitment of our teams to deliver brilliant results for our clients through excellent customer experiences.”