RP Sanjiv Goenka Group

Firstsource positioned as “Major Contender” in Everest Group’s Banking BPO PEAK Matrix™ Assessment 2018

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Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Banking BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018.

The positioning recognises Firstsource’s focus on excellence and delivery, and highlights the company’s commitment to providing a smart and collaborative partnership for clients.

Everest Group’s assessment comes hot on the heels of several other recognitions and rankings in analyst market studies in the past year – most recently being recognised a ‘Leader’ within the Nelsonhall Mortgage Origination BPS NEAT vendor evaluation, and as a “Major Contender” in Everest Group’s Contact Centre Outsourcing and Banking BPO PEAK Matrix™ Assessments 2017.

Everest Group’s PEAK Matrix™ assessments provide businesses with the analysis and insight they need to make decisions on global service providers, locations, products and solutions within various market segments, from healthcare to telecoms. Providers of these services and solutions look to the PEAK Matrix to benchmark their offering against other leaders’ in the market. Providers are assessed based on an in-depth RFI response, which is clarified and confirmed by additional data, as well as buyer reference surveys and interviews.

Commenting on the news, Rajesh Subramaniam, Managing Director and Chief Executive Officer, Firstsource Solutions, said: “We’re pleased to be recognised as a ‘Major Contender’ by Everest Group’s PEAK Matrix™ Banking assessment. It is a real acknowledgement of the growth and success we have demonstrated in the financial services market sector during the past 12 months.”

About Firstsource

Firstsource, a RP-Sanjiv Goenka Group company is a customer experience expert and global provider of customised BPM (Business Process Management). Firstsource partners with brands including FTSE 100 and Fortune 500 companies in the Banking, Financial Services and Insurance, Healthcare, Telecommunications and Media sectors. We operate in India, the Philippines, the UK and the US.


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