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Firstsource launches mental health toolkit in the UK

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Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK – including over 500 employees in Belfast – is building on its commitment to tackling mental health in the workplace with the launch of a new mental health toolkit across its UK operations.

The launch comes during Mental Health Awareness Week in the UK, launched by the Mental Health Association. Recent statistics indicate that one in four people will experience some form of mental health problem in their lifetime.

The toolkit will equip Firstsource managers with the information they need to recognise early triggers and symptoms of poor mental health in employees, as well as advice on next steps.

Its nationwide launch comes after a successful trial in Firstsource operations in Derry, Northern Ireland. In one centre, the initiative received positive feedback from line managers and helped contribute to a 10% reduction in absences related to mental health. The toolkit will now be rolled out to Firstsource sites across the UK including Belfast, Cardiff, Derby, Middlesbrough and Warrington.

The toolkit was created for Firstsource employees in association with Action Mental HEALTH (amh), Business in the Community, and other leading organisations.

Speaking about the national rollout of the toolkit, Laura Hourican VP HR UK of Firstsource said; “As an employer, Firstsource has a duty of care for its employees, and we’re committed to being proactive about tackling mental health challenges in the workplace. As we roll out our mental health toolkit across our UK operations, we want to make sure that each and every one of our employees has access to the support and guidance they need when it comes to their, a colleague, a friend or a family member’s mental health.’’

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