One of Northern Ireland’s largest private sector employers, Firstsource Solutions hit the right notes in Derry/ Londonderry earlier today as it launched a new choir for its employees with a little help from local songbird and ‘The Voice’ contestant Rachael O’Connor.
The ‘Firstsource Inspire Choir’ is open to all employees, and aims to improve personal development, wellbeing and operational performance in the workplace. This unique choral concept is a valuable training tool for businesses to encourage positive change in the workplace. Although the choir is relatively new, it has already attracted around 100 people to come along and have fun.
Laura Hourican GM HR UK & Ireland from Firstsource Solutions said; “At Firstsource our people are the most important asset to our business, so we welcome initiatives that encourage positive health and wellbeing. These programmes all work within our business to create productivity on the centre floor and deliver strong results for our clients.
“The choir was introduced through our partnership with Sing & Inspire to help improve overall customer experience, quality, reduce attrition levels and engage with employees. We are really delighted with the response to date and it is refreshing to see employees bring plenty of positivity and energy to their working day.”
Thanks to the Inspire Choir, the talented choristers at Firstsource have improved their communication skills with colleagues and customers alike whilst also making a positive change to their own health and wellbeing.
Andrea Callanan, founder of Sing & Inspire commented on the launch of the Firstsource Inspire Choir and its importance to business;
“At Sing & Inspire we’re so pleased to be adding so much value to such a fantastic global brand and we’re thrilled with our successful relationship with First Source Solutions across the UK. We’re loving working with the Northern Ireland sites and really excited for the future of the Derry/Londonderry Inspire choir which has got off to a fantastic start. It’s amazing that we can provide hard line measurable results with our engagement workplace Inspire choirs and we love the transformational impact we’re having on both the people and teams in Firstsource.“
Local singer Rachael O’Connor also added; “I’m really excited to be here today launching the Firstsource Inspire Choir. I’ve always found music a great way to make friends and have fun. I’m really looking forward to meeting the choir and listening to them sing.”
Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a leading global provider of customized Business Process Management (BPM) services to the Healthcare, Telecom & Media and Banking & Financial Services industries. The company’s clients include Fortune 500, FTSE 100 & Nifty 50 companies. Firstsource has a “rightshore” delivery model with operations in India, Ireland, Philippines, Sri Lanka, UK and U.S. (www.firstsource.com)