RP Sanjiv Goenka Group

Firstsource achieves Investors in People Silver standard

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Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of business process outsourced (BPO) services, is proud to announce that it has been accredited with Investors In People (IIP)Silver standard for its UK operations. The IIP accreditation applies to Firstsource’s seven UK delivery centers, as well as the company’s home-based workers – totalling over 3,500 staff across the UK. In awarding the silver standard, the IIP assessors reviewed Firstsource’s business strategy and how its employees underpin its delivery.

The IIP assessment report stated; ‘The focus is on putting people at the heart of how the organization operates, ensuring that they in turn put the client at the heart of what they do.’

Laura Hourican, Firstsource’s UK Head of HR commented: “Silver IIP status is an outstanding achievement that recognizes Firsource’s excellent practice in relation to investing in people and our commitment to continuous improvement. The assessors reviewed in depth our approach to training and development, reward & recognition, leadership and management and our people initiatives, commenting on their effectiveness and how they are creating a great place to work.”

“This accolade tops off a successful year after having been recognized as Employer of the Year, Employer of Choice and Innovative Employer. We are proud of our strong people practices, which help to make our workplace a welcoming environment and genuinely provides investment in our people.“

About Firstsource:

Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a global provider of customized BPO (Business Process Outsourcing) services to the Banking & Financial Services, Insurance, Telecommunications, Media and Publishing and Healthcare sectors. Its clients include FTSE 100, Fortune 500 and Nifty 50 companies. Firstsource has a “Rightshore” delivery model with operations in India, Ireland, Philippines, Sri Lanka, UK and USA. (www.firstsource.com).

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