As published by Awards International
We’ve been shortlisted for the UK Customer Experience Awards 2017!
Firstsource is in the running to win the Best Financial Services – Banking and Investment category for its work at its Middlesbrough centre, Contact Centre (Large) for its work at its Cardiff site, and the Engaging Customers Online category for their work with NowTV.
Kath Chivers, Vice President – Sales Operations at Firstsource Solutions, has been shortlisted for a fourth category, CX Professional of the Year, which recognises Kath’s drive and commitment to the customer experience industry.
Now in its seventh year, the UK Customer Experience Awards reward outstanding achievement in customer experience across sectors, business disciplines and personnel. Finalists in each of the categories will present their entry to a team of experienced judges at the ExCel in London on the 28th September 2017. The winners will be announced on the day during a black tie gala dinner.
Commenting on the shortlisting, Rajesh Subramaniam, MD and CEO at Firstsource Solutions, said: “This shortlisting is fantastic news. As one of the largest and most prestigious customer experience awards in the UK, we’re delighted to be recognised across four categories. It’s all down to the hard work of our people and our ability to build true partnerships with our clients”.
Ian Golding, Chair of the shortlisting panel, added: ““Many people recognise these awards as amongst the toughest to win. As a judge every year since the inception of these awards in 2010, I can vouch that the scoring is rigorous; the entries always of a high standard and the judges are always tough. Being a finalist means a great deal and being a winner means they really achieved something great.”
Firstsource, a RP-Sanjiv Goenka Group company is a customer experience expert and global provider of customised BPM (Business Process Management). Firstsource partners with brands including FTSE 100, Fortune 500 and Nifty 50 companies in the Banking, Financial Services and Insurance, Healthcare, Telecommunications and Media sectors. We operate in India, the Philippines, the UK and the US.