RP Sanjiv Goenka Group

Firstsource recognised as a Challenger in Gartner’s Magic Quadrant (Contact Centre BPO)

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Firstsource recognised as a Challenger in Gartner’s Magic Quadrant  for Customer Management Contact Center BPO, Worldwide

London, 30 March 2017: Firstsource Solutions, the customer experience expert, has been placed for the first time in the Challengers category in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide.

This recognition comes as Firstsource posted strong results in the quarter ending December 2016, with YOY growth of 8.2% compared the same period the previous year.

It also follows the signing of a new ten-year partnership with Sky in the UK, which saw Firstsource take on 1,200 new people to continue provide customer experience solutions for Sky’s TV and Broadband services. This was Firstsource’s largest ever deal, and the biggest Telecoms and Media/BPO deal in the UK in the past two years.

Rajesh Subramaniam, Managing Director and Chief Executive Officer, Firstsource Solutions, said:

‘‘We are honoured to be positioned as a Challenger in Gartner’s Magic Quadrant. We believe this recognition reflects our continued investment in people and technology to deliver business results through great customer experience. We also feel it is a testament to the strength of our relationship with some of the world’s leading brands, with whom we work collaboratively to deliver transformative end to end customer experience.’’


Notes to editors

Gartner, Magic Quadrant for Customer Management Contact Center BPO, Worldwide, 22 March 2017

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Firstsource

Firstsource, a RP-Sanjiv Goenka Group company is a customer experience expert and global provider of customised BPM (Business Process Management). Firstsource partners with brands including FTSE 100, Fortune 500 and Nifty 50 companies in the Banking, Financial Services and Insurance, Healthcare, Telecommunications and Media sectors. We operate in India, the Philippines, Sri Lanka, the UK and the US.


For more information please contact:

 d. +44 20 3657 7845

m. +44 7958 163563


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