Gazette: Firstsource Solutions creating 100 jobs at Middlesbrough contact centre: Here’s how to apply

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Publication: Gazette

Firstsource Solutions is looking for a mix of sales and customer service advisors after winning work with UK bank and telecoms firm.

Outsourcing company Firstsource Solutions is creating 100 jobs at its Middlesbrough contact centre.

The jobs – a mix of sales and customer services advisors – have been announced after the company won new work with a global telecommunications provider and a high-profile UK bank.

A further 100 jobs are also being created at a second Sunderland site.

Staff will be based at Firstsource’s Fountain Court contact centre on Grange Road, Middlesbrough.

Recruitment open days will be held on Wednesday, March 25 and Thursday, March 26 at Fountain Court.

It follows a recruitment drive in December by Firstsource to employ 40 staff following the major telecoms contract win.

Both full and part-time work is available in the latest round alongside flexible working patterns, according to bosses.

Work will involve providing online customer support with tools such as web chat and dealing with inbound and outbound telephone calls.

Firstsource Solutions HR officer Niki Barker said: “Firstsource is delighted to be able to continue to bring new employment to the area at the same time as boosting the level of service we are able to provide to some of Britain’s best known companies. This follows on from a recent recruitment drive for around 40 jobs we held in Middlesbrough last December, where a whole new team is being created.

“This is a great opportunity to work for a multi-national organisation committed to providing excellent benefits, staff engagement, training and development and there could also be opportunities to move within the business.
“For the roles we are recruiting, while it is desirable to have contact sales centre experience, it is not essential, so they can appeal to people with a broad range of ages and skillsets. There is also attractive on-target earnings, a good bonus structure and benefits package available.”

Recruitment open days will be held over four weeks. The first is on Wednesday March 18, from 9am-7pm at the Sunderland Marriott Hotel, then at dates over the next two weeks, finally at Fountain Court on Grange Road, near mima, Middlesbrough, for the final two weeks. Potential candidates can also submit by emailing middlesbroughhr@firstsource.com.

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