The Gazette: Colorado Springs Call Center Plans 300 Hires

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Source: The Gazette

Call center giant Firstsource Solutions Ltd. said Thursday it plans to hire 300 seasonal workers at its Colorado Springs location starting next month to take calls during open enrollment for a health insurer client through at least March.

Cara Brubaker, the company’s human resource manager in Colorado Springs, said Firstsource will begin paid training lasting two to four weeks on Nov. 28 with other training classes starting in December. She declined to identify the client beyond saying it is a Fortune 500 health insurer that is already one of the center’s five clients.

The full-time jobs, which could last into April, pay $10 an hour plus performance bonuses for an 8-hour weekday shift during the center’s 8 a.m.-8 p.m. operating hours. Brubaker said Firstsource would consider offering part-time positions to applicants, but they must complete the full-time training classes. The company is seeking applicants with a high school diploma or GED. Six months of call-center customer service experience “is a plus,” according to the job posting.

Potential employees can apply in person at the center, 5725 Mark Dabling Blvd., 8 a.m.-5 p.m. on weekdays with open interviews scheduled on Thursday. Applicants can also call or text the human resource office at 719-246-3585 or apply online at firstsourcecareers.com.

Firstsource is the second local call-center operator to launch a major expansion. Greenwood Village-based StarTek announced plans earlier this month to hire 70 temporary and 350 permanent, part- and full-time employees for its Colorado Springs operation by year’s end for clients in the health care, retail, telecommunications and electronic commerce industries.

The Firstsource expansion comes two years after the company announced plans to close the center when it lost a key customer, but instead kept the location open after landing a new client and the former client resumed using the center. Firstsource, which was acquired earlier this year by RP-Sanjiv Goenka Group Private Ltd., employs nearly 25,000 people at 48 call centers in 13 states, India, the Philippines, Sri Lanka and the United Kingdom.

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