Firstsource positioned a Major Contender
Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2023
The 2023 Everest Group Revenue Cycle Management Operations PEAK Matrix® assessed 31 RCM service providers based on their market impact, overall vision, and delivery capabilities. Firstsource has been positioned as a ‘Major Contender’ in Everest Group Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2023.
The assessment recognizes Firstsource for:
- Firstsource’s extensive presence in the patient-access segment of the RCM value chain
- Ongoing investments and building of its technology portfolio, including IVR-based payment collections and web analytics to support patient self-service and
- A multi-shore delivery model that supports robust business continuity planning and better data control.
- Clients highlight cost-effectiveness, receptiveness to feedback, and pre-registration automation among Firstsource’s key strengths.