RP Sanjiv Goenka Group

Firstsource’s Legal Collections services

World-class legal network management capabilities to assist in your debt recovery process

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Supercharging efficient, sensitive and compliant
legal collections

Handling legal collections in the current economic landscape poses a two-fold challenge: tackling the growing volume of collections as many states lift the moratorium on judgements and garnishments while simultaneously processing a pandemic-induced backlog.

Through its recent acquisition of ARSI, Firstsource now offers businesses the ability to navigate complex legal collections process.

25 years of superior client service, dignified account management and innovative technology

End-to-end support

Operating across the collection litigation lifecycle including Pre-Suit, Post-Suit and Post-Judgement with client level dedicated performance, compliance and legal teams.

Advanced technologies

Our legal collections platform – Outside Agency Control System (OACS) includes 50-state legal network management program, legal scoring model to identify suit-worthy accounts, and nationwide coverage for both US and Canada.

Optimizing ARM

Enhancing accounts receivable management strategies while maintaining the highest levels of control and compliance to ensure better liquidation performance, lower operating expenses and enhanced CX.

Meet customer needs at every touchpoint to deliver fulfilling experiences.

See how we bring it all together

Gain access to a nationwide network of legal specialists to navigate the more complex legal collections process and achieve stronger returns across the ARM  lifecycle.

Helping our clients stay ahead of the curve

Top 5

Global Collections Provider


Nationwide Attorney Firms


Footprint Attorneys


FTE Number of Collectors



Value of Inventory Managed


Firstsource’s network of legal partners, coupled with its industry-leading compliance management system using advanced technologies can help you manage debt recovery better and enhance your receivables portfolio performance.

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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